Work in Portugal - Customer Care/Italian Market (Remote Job with Accommodation)!
Join to apply for the Work in Portugal - Customer Care/Italian Market (Remote Job with Accommodation)!) role at Global People Sphere.
We are looking for Italian‑speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.
Position
Position: Customer Support Representative
Location: Remote in Portugal
Market: Italian‑speaking
Responsibilities

Respond to customer requests via email, chat, contact forms, and calls
Handle support tickets related to general queries, refunds, or incomplete services
Call users to speed up case resolution and improve communication
Perform back‑office tasks that may involve outbound calls
Conduct outbound calls to promote products, collect feedback, and support customer success
Maintain accurate records using CRM tools
Achieve performance goals and respect deadlines
Provide operational feedback and elevate cases when needed

Salary Package
What's Offered:

Salary: Up to 1,000 + performance & complexity bonus gross/monthly (14 salaries per year)
Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option
Studio apartment in a company shared building for up to 12 months.
Rent: 280/month, all utilities included (deducted from payslip).
Working Conditions

40 hours/week + 1 hour lunch break
22 vacation days per year
If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.
Job Details

Seniority level: Not Applicable
Employment type: Full‑time
Job function: Other
Industries: Business Consulting and Services

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