Wholesale Customer Service Representative
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The Role
As the Customer Service Representative, you will provide courteous, friendly and efficient customer service to all customers and to effectively manage the order book to enable the company to meet its sales targets. You will develop a close working relationship with Account Managers to ensure accurate and timely order placement, management and shipment. You will look after a number of our independent accounts, overseeing orders from start to finish, anticipating problems and troubleshooting accordingly.
The ideal candidate will have an eye for detail and enjoys working directly with customers. You will be motivated by achieving dual goals of keeping customers satisfied and enabling the company to meet its sales targets. Fluency in both English and Italian is required for this role.
Your Impact

Responsible for all order entry and order modifications for own account base
Communicate with sales force and customers to ensure smooth operation of order flow
Expedite customer orders, including keeping them informed of delays or early fulfilment
Follow up on outstanding orders/availability issues to minimise cancellations
Liaise with Credit team when necessary on any order held relating to credit issues
Provide excellent after-sales service, by dealing with returns and credits in a timely and effective manner
Report on a daily, weekly and monthly basis to give clear picture of the status of account base

COME AS YOU ARE
We celebrate diversity—of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.
Who You Are

You are a problem solver
An effective communicator with excellent written and verbal skills
You’re comfortable with conflicts and sees them as opportunities
You thrive in a fast-paced environment and can manage time efficiently to attend to a range of activities

We Would Love To Hear From People With

Prior experience as a Customer Service Representative, experience in the footwear/apparel industry is beneficial
Proficient in Microsoft applications
Experience working in multifaceted organisations, satisfying the needs of diverse constituents and often working under pressure of competing and conflicting priorities
Fluent in English and Italian

What We Will Give You

Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
Employment details

Seniority level: Not Applicable
Employment type: Full-time
Job function: Customer Service
Industries: Retail Apparel and Fashion and Wholesale

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