About usSAIC Motor Italy’s parent company is SAIC Motor (Shanghai Automobile Industry Corporation), the 7th largest car manufacturer in the world and was the first automobile group in China with annual sales exceeding 7 million units. SAIC Motor’s affiliate automotive companies include Morris Garages (MG), Roewe and Maxus, but also SAIC Volkswagen, SAIC-GM, and others.We are looking for a highly motivated and experienced Warranty Specialist to join the SAIC Motor Italy Aftersales team. The role is essential to the balance of the work group and to creating a solid link between the workshop network and SAIC Motor Italy.The successful candidate will possess exceptional organisational and analytical skills, a deep understanding of the automotive industry and a passion for providing exceptional customer service.OverviewThe Warranty Specialist supports the authorised SAIC Motor Italy workshop network by verifying, approving and assisting with warranty processes, maintaining warranty systems, and delivering training to network personnel.Main responsibilitiesAnalysis and verification of warranty processes entered by dealerships belonging to the official SAIC Motor Italy networkVerification and approval of entered warranties (both from a technical and procedural point of view)Assistance to the authorised network for the entry and completion of warranty requestsMaintenance of the workshop network registry in SAIC Motor warranty systemsCreation and delivery of training for the authorised network warranty personnelPossible visits to the authorised network for the purpose of warranty auditsSupport for new dealers to start up after-sales servicesDrafting of regular internal warranty reports to monitor the costs and performance of the dealershipsDrafting of regular warranty reports to the dealerships to improve the efficiency of their workEducational background & ExpertiseFirst or second level degreeHigh level of familiarity with the office package and aptitude for the use of spare parts and warranty portalsExcellent knowledge of written and spoken EnglishAnalytical and proactive skillsWillingness to travelPlease consult our Informativa sulla privacy - careers (mgmotor.it)
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