Amazon is the most customer‑centric company. In the light of this, the company is offering our most engaged customers – sellers/vendors (and not only) the highest level of services, encouraging them to participate to grow their businesses on Amazon.
Amazon Vendor Services (AVS) in partnership with Retail Business Services (RBS) is a paid B2B service that aims to help key vendors partner with Amazon. The Vendor Consultant (VC) will help shape and deliver a strategy for managing key metric pillars for Amazon AVS vendors.
Soft skills required: bright, customer‑centric, driven, and creative. Vendor Consultant will interface internally with leaders from RBS, Retail, and Vendor Services teams and will be responsible for certain aspects of the vendor’s business with Amazon. The role will engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon.com, conceive, create, and analyze a wide range of data to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon, and look into strategic and operational aspects of their business with Amazon, including root‑cause analysis of issues and opportunities affecting the vendor’s business. The Vendor Consultant will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.
Key job responsibilities

Success will be measured by the performance of your internal teams on input metrics and the impact of vendors on creating a great customer experience.
Partner with the Retail (AVS) Team to manage vendor relationships by championing the vendor’s needs at Amazon.
Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.
Build and execute a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.
Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience.
Conduct deep analysis on the issues handled for vendors and develop recommendations and action plans based on data to improve vendor experience.
Provide thought leadership around planning, roadmaps and execution.
Establish long‑term partnerships with key vendor partners for the group of vendors handled.
Support the launch of new programs and features.
Conduct regular WBR and MBRs with the vendors highlighting business metric performance and building action plans.
Metric influencing: ability to understand a metric and create realistic forecasts; take calculated risks and react quickly with new action plans.

Basic Qualifications

Bachelor's degree or Bachelor of Arts degree

Preferred Qualifications

MBA or Master's degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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