Urban Outfitters Team Leader / Supervisor – Piazza Santa Maria Beltrade 2, 20123 Milano, Italy
Role Summary L’obiettivo principale di questo ruolo è quello di supportare il team di gestione del negozio nella realizzazione di un ambiente che promuova la creatività, lo sviluppo dei dipendenti e la filosofia VIBE. Sostenere la filosofia "Peers Training Peers" di Urban Outfitters.

Capacità di reclutare, motivare, sviluppare e guidare un team
Gestire gli aspetti di sviluppo delle performance (Valutazioni, Piani individuali, Coaching, Counseling e azioni disciplinari)
Riconoscere e sviluppare individui di talento per l’avanzamento e la crescita interna
Fungere da modello positivo e sostenere gli standard aziendali

Leadership and Communication

Model the path by inspiring, motivating and encouraging teamwork
Conduct productive daily meetings to ensure goal achievement
Delegate effectively while allowing others the creativity to succeed
Possess excellent written and verbal communication skills

Management of the Environment

Supervise all levels of customer service with daily objectives and expectations
Exhibit a strong presence by training the store team on service, standards and merchandising
Achieve medium results in mystery shops while meeting company service standards

Operations

Execute all store procedures accurately and promptly in compliance with policies
Reach store loss objectives by supervising loss prevention practices
Contribute to health and safety compliance at all times to protect staff and customers

Merchandising & Display

Manage assigned section aspects in collaboration with the Department Manager or Visual Merchandising Manager
Understand and interpret current fashion trends to generate creative solutions
Actively ensure that floor sets are organized and scheduled appropriately

Business Awareness

Maximize sales through creative and analytic merchandise management
Use business reports to react to trends and drive the business
Stay current with trends and have a solid knowledge of the customer profile
Manage stock levels appropriately using relevant reports and market trends
Demonstrate entrepreneurial capabilities to reach and exceed store objectives

What You’ll Need

Experience in a managerial role in a fast-paced, high-volume fashion retail environment
Strong operational capabilities
Understanding of Urban Outfitters culture and local market appeal
Ability to increase sales through excellent service, visual presentation and business understanding

Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
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