PRINICPLE RESPONSIBILITIES
Travel Design
Creation of tailor made itineraries for luxury, experiential travel in Southern Italy for travel agents, direct clients and partner DMCs. Clients are English-speaking, principally from North America and Australia.
Travel Design role will include :

Itinerary design involving experiences and accommodation using our management software;
Excel pricing of individual trips including application of margins, exchange rates and agency commission;
Detailed, professional and efficient correspondence (phone & email) with clients;
Pro-active follow ups with dormant enquiries using our CRM (direct clients, agents & tour operators)
Assignment of all additional operational details to the Operations & Booking Department
Coordination of client documents to agents;

Coordination with Admin department for client invoices and payments
SECONDARY RESPONSIBILITIES

Management of client feedback
Creation of new experiences and product development

REQUIRED SKILLS

Great Knowledge of Puglia region in its geography, logistics and players of the high-end tourist industry
Fluency in both written and spoken English (C1 level)
Full expertise of Office softwares (Word, Excel, Power Point)
Problem-solving and pro-active attitude
Ability to work and perform under pressure
Excellent time management

Office Presence in Polignano a Mare

For the months of May, June, Sept & Oct : to be available at the office everyday Mon-Fri;
For all other months : to be available at the office 3 times a week; 2 days per week to work from home / remotely

The above criteria will remain flexible and subject to changed based on work volumes. Criteria will be discussed each semester, along with a performance review.
Holidays
Holidays are encouraged in the months of July, August, Nov and Dec and all statutory leave must be taken in the appropriate year.
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