OverviewTRAVEL DESIGN & BOOKINGS ASSISTANT – APPRENDISTATO CONTRACTOur ideal candidate has completed a Travel Design & Bookings & Operations course or has experience with a tour operator, travel agency or DMC. You will primarily work on Italy-based customised itineraries for private clients, with involvement in the UK & Ireland, Spain & Portugal, France & Greece at various stages. This position is fully remote and based from home.Note: you will not perform these roles concurrently; you will switch between Travel Design and Bookings & Operations for defined periods according to seasonality and business needs.Availability: You must have permission to work and reside in Italy.Please include a cover letter explaining why you think you’d be a perfect candidate for this internship and for our company. CVs & cover letters should be in English.What we offer youA stimulating work environment with a proactive team that supports each otherFully remote positionWork computer providedInteraction with clients from around the world and suppliers from many countriesContract: apprendistato professionalizzante CCNL Turismo (eligibility: under 30 per Italian law) or 30 and over currently receiving NASPI unemployment benefitsResponsibilitiesThis role will involve Travel Design and Bookings & Operations. You will work in either Travel Design or Bookings & Operations for set periods depending on seasonal needs.As a Travel Designer you will:Design accurate, curated itineraries and cultivate client relationshipsSupport the sales process, including client communication via email and phoneWork towards sales targets within your budgetAs a Bookings & Operations Assistant you will:Manage all aspects of bookings and maintain client relationships from confirmation through departureManage supplier relationshipsHandle emergencies, ensure clients have everything before arrival, and provide reconfirmation and information during toursBook services (transfers, tickets, hotels, activities, guides) and reconfirm with suppliers and hotels prior to tour startFollow up supplier invoices and liaise with the accounts departmentConduct itinerary checks: timings, meeting points, and contact details in the itinerary system and verify with clients and suppliersWho you areExcellent attention to detail; able to work in a fast-paced, deadline-driven environmentComfortable speaking with clients and suppliers by phonePassionate about the sales process and adept at identifying client needs and closing businessC1 level of written & spoken EnglishC1/C2 level of written & spoken ItalianTeam player who can also work independently and make quick, smart decisionsResilient under pressure, able to multi-task and prioritise workloadProactive with a helpful, initiative-driven attitudeThrives in a remote, work-from-home environmentCommitted to a career in tourismRapid learner of new technologies and systems (Google Workspace, Google Sheets, Trello, itinerary creation system)AvailabilityPermission to work and reside in Italy is required.
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