OverviewWant to help us create lasting travel memoriesNordic Visitor is a top travel company offering tours to handpicked spots in the Nordics and Central Europe. Come join us in our new Rome office and be part of a fun lively team of travel enthusiasts and professionals.We are seeking service-oriented and highly motivated individuals to handle sales and bookings for clients from all over the world travelling to selected destinations within Italy. The role requires flexibility, great communication skills and exceptional customer service. Youll be interacting with visitors from all over the world and with many of our outstanding partners and colleagues across our destinations. We are looking for a high-performing team player who is willing to go the extra mile to make sure our clients have an unforgettable time. You will also represent our values of dedication, quality, trust and personal service.
Responsibilities

Converting leads into the sale of tour packages
Liaising with customers and suppliers via phone, email and live chat when required
Arranging all services according to clients needs and special interests
Providing first-class customer service and creating an unforgettable travel experience
Other relevant tasks

Required skills and experience

Excellent customer service and communication skills
Excellent knowledge of English both written and spoken
Sales experience is essential
Ability to work independently and show initiative
Strong problem-solving and organisational skills
Meticulousness thoroughness and a good eye for details
Able to thrive both in a team environment and when working independently
Good knowledge of tourist attractions and destinations in Italy
Skilled at prioritizing tasks effectively
Excellent computer literacy
Knowledge of Italian is an advantage not mandatory
Relevant education and / or experience is an advantage

Work schedule
This is an onsite full-time position primarily Mondays to Fridays during regular office hours. However due to the nature of the work candidates might be required to work occasional evening and / or weekend shifts.
Why you’ll love working here

Amazing colleagues!
Dynamic and success-driven environment.
Shorter work week with our 7-hour workday program

As a part of the long-term onboarding process we will invite our new team members to visit the headquarters in Iceland and learn more about the company and get to know other team members.
About Nordic Visitor the company culture & benefits
Nordic Visitor is a progressive and award-winning travel agency catering to travelers desiring original authentic and unforgettable travel experiences in Northern and Central Europe.
Nordic Visitor is part of the Travel Connect group which specialises in creating unforgettable travel experiences for people who wish to visit Europe. Travel Connect has over 350 employees across 8 brands and multiple countries and is continuing to grow fast.
What sets Nordic Visitor apart is our vibrant culture which were really proud of and everyone contributes to. Youll be part of a culture that inspires employees to pursue and achieve great results. Our workplace atmosphere motivates people to continuously improve themselves and the lives of others around them. We support each other through a shared vision and create a collaborative environment for all to thrive. Read more about the workplace here : Nordic Visitor we prioritize our employees well-being. Our range of benefits like the 7-hour workday for everyone has been a successful initiative since it started promoting a healthy work-life balance.
How to apply
Please apply with your CV and cover letter in English by clicking Apply now at the top of this page!
All applicants will be considered equally and fairly regardless of gender identity or background. Everyone eligible is encouraged to apply.
For more information about the role please contact :
Lisa Zacchia Regional Manager Italy
Kristín People & Culture Manager
Vacancy : 1

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