Transportation Specialist, SWA- Ops Delivery ExperienceThis role is based in SWA.OverviewPurview of a Transportation Specialist. In this role, the candidate will work with business and operations teams to solve customer escalations, analyze historic results, initiate programs – all in an environment of rapid growth and increasing complexity. The candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required. The individual should be passionate about their work, detail-oriented, and possess excellent problem-solving abilities, superb communication and customer-relationship skills, and strong analytic insight. The role seeks simple, scalable solutions to difficult problems, coupled with excellent project-management skills.ResponsibilitiesCommunication with internal customers (CS, MM, LM, FC, Trans Program, HR).Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely.High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.Strong analytical, mediation and problem resolution skills.Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams.Strong understanding of process improvement techniques.Key job responsibilitiesa. Deep dive skills with the data and producing analysisb. Coordinate with stakeholders and work on permanently resolving these concerns by setting up SOPs/automationc. Deep dive on Operation and shipper escalationsd. Run defect reduction programs by coordinating with various cross functional teamse. Manage shift operationsf. Develop reportsBASIC QUALIFICATIONSa. Deep dive skills with the data and producing analysisb. Coordinate with stakeholders and work on permanently resolving these concerns by setting up SOPs/automationc. Deep dive on Operation and shipper escalationsd. Run defect reduction programs by coordinating with various cross functional teamse. Manage shift operationsf. Develop reportsPREFERRED QUALIFICATIONSa. Deep dive skills with the data and producing analysisb. Coordinate with stakeholders and work on permanently resolving these concerns by setting up SOPs/automationc. Deep dive on Operation and shipper escalationsd. Run defect reduction programs by coordinating with various cross functional teamse. Manage shift operationsf. Develop reportsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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