OverviewTOC (Transportation Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network, supporting multiple geographies like NA, India and EU. It ensures on-time pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from FCs to carrier hubs. In case of exceptions, TOC resolves issues and keeps stakeholders informed. TOC also analyzes network data to identify trends and proposes or automates process improvements to streamline operations, contributing to the smooth functioning of Amazon transportation and timely customer service.Purview of a Trans Ops SpecialistA Trans Ops Specialist at TOC facilitates information flow between stakeholders (Carriers/Hubs/Warehouses) and resolves issues that impact customer experience and business continuity. The role spans two verticals – Inbound and Outbound operations.Inbound Operations: ensures freight is picked up on time and delivered to the FC per the appointment; addresses issues during the lifecycle from pickup to delivery.Outbound Operations: ensures trucks leave the FC to deliver customer orders as promised; addresses issues during the lifecycle from FC departure to customer delivery.A Trans Ops Specialist provides timely resolution by researching internal tools and making real-time decisions. The candidate should understand requirements, analyze data to notice trends, and drive Customer Experience without compromising on time. A basic understanding of Logistics and clear written and spoken communication are required. The specialist should ideate process improvements and drive them to conclusion.Responsibilities include, but are not limited to:Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)Ability to pull data from multiple databases (Excel, Access, SQL and/or other data management systems) and perform ad hoc reporting and analysisDevelop and/or understand performance metrics to drive business resultsScope business and functional requirements for Amazon technology teams who create and enhance software systems used by TOCQuickly understand the business impact of trends and make data-driven decisionsEscalate problems or data variances to relevant owners and follow through on resolutionsWork within various time constraints to meet critical business needs while tracking activitiesExcellent verbal and written communication; prepare weekly findings and present variances to goals in reviewsProvide real-time customer experience by operating in a 24x7 environmentBasic Qualifications- Bachelor’s degree in a quantitative/technical field such as computer science, engineering, statistics- Experience with ExcelPreferred Qualifications- Experience in SQLOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Posted: September 1, 2025 (Updated 5 days ago)Posted: September 4, 2025 (Updated 5 days ago)Posted: September 11, 2025 (Updated 5 days ago)Posted: March 26, 2025 (Updated 5 days ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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