OverviewThe L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners - you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.ResponsibilitiesEffectively communicate in a clear and professional manner at all timesProvide prompt and efficient service to Amazon customers/delivery partnersEffectively manage sensitive cases by reporting up the escalation matrixDemonstrate excellent time-management skillsMaintain or exceed targeted performance metricsActively seek solutions through logical reasoning and identify trends to suggest process improvementsBASIC QUALIFICATIONSQualitative RequirementsGraduation in any specialization from a recognized university.Excellent communication skills (written and verbal) in English language.Ability to communicate correctly and clearly with all customersGood comprehension skills – ability to clearly understand and state the issues customers presentAbility to concentrate – follow customers issues without distraction to resolutionWork successfully in a team environment as well as independentlyFamiliarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet ExplorerExcellent typing skillsDemonstrates an ability to successfully navigate websitesDemonstrates a proficient knowledge of email applicationsPREFERRED QUALIFICATIONSLogistics background and Experience in similar roleProficient in ExcelOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Posted: September 17, 2025 (Updated about 3 hours ago)Posted: August 21, 2025 (Updated about 4 hours ago)Posted: September 18, 2025 (Updated about 4 hours ago)Posted: June 16, 2025 (Updated about 4 hours ago)Posted: May 22, 2025 (Updated about 4 hours ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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