OverviewTraining Manager will be responsible for providing a strategic long term vision that will take IN LM training function to the next level. This will be done by benchmarking within & across industries. Bring insights to the table basis past experience & hands on skills. We need a leader who will create an environment where people give creative ideas & execute them flawlessly. The person shall play a key role in providing the foundational knowledge of AMZL operations and delivery service tech to scale to meet customer last mile delivery demand. The role will consistently measure training effectiveness to iterate on and improve training we create and deliver.
Responsibilities

Collaborate with various cross functional teams to accurately accomplish the stakeholder and organization's goals within the scheduled deadlines
Evaluate project effectiveness through direct observations and via relevant participant feedback
Provide reports and statistics on training performance against goals to stakeholders
Solid understanding of AMZL in-station and on-road processes
Strategize the use of digital medium to execute training
Responsible for the design, creation, audit and maintenance of training content for AMZL
Ensure that content projects are prioritized and completed according to the given deadlines
Provide performance feedback and coaching to individual team members for content quality and ensured performance outcomes are maximized
Facilitate process changes & implementation by Induction Training, OJT and Refresher Training
Master training material and learning systems to deliver training and report on training effectiveness, iterating on content and delivery as needed
Support program managers in execution of program-related tasks as needed, such as communication, documentation, and analysis
Design innovative learner experience strategies that enable business improvement, at scale
Build metrics/reporting/analytics to measure the delivery partner skills and knowledge journey throughout the learning process with 360o feedback loop
Manage a lean, highly-skilled team focused on onboarding operators at delivery stations

Qualifications

Strong leadership skills, interact with and influence multiple stakeholders, managing large teams across locations
Good exposure in setting up training academy, scaling and implementing training initiatives
Goal driven, target oriented, able to step back and look at the bigger picture, able to manage ambiguity with sleeves rolled up
Strong problem-solving skills and the ability to analyze quantitatively, scope technical requirements and effectively prioritize program deliverables

Basic Qualifications

Preference of AMZL operation exposure
6+ years of relevant work experience
Previous experience of managing a training team
High level of adaptability, flexibility and effectiveness in handling multiple priorities simultaneously
Excellent written and verbal communication skills

Preferred Qualifications

Masters in education/training field
Experience of establishing a training function would be an added advantage

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