Location: Gorgonzola Italy. Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea and air. From early warning to threat neutralisation our platforms cover all levels from very short-range systems to extended protection across the entire battle-space including Airspace Mobility Solutions Vehicles and Tactical Systems and Missile Defence Optronics and Radar. Gorgonzola hosts Navigations Air Systems (NAS) domain. The activity of NAS domain: avionics navigation and radar systems for civil air traffic and technologies supporting the activities of civilian and military pilots, ATC controllers and technicians of several airlines air traffic control agencies and Air Force around the world. Italy is the Groups Competence center for the design, production and delivery of Navigation Aids products and Competence Centre for the delivery of non-Radar Surveillance Products.
Objective
As part of the Customer Service department reporting directly to the I&C and Training Manager and working closely with his team after the necessary internal training period the resource will mainly be responsible for conducting theoretical/practical training courses for customers to whom they will transfer the technical knowledge necessary to enable them to operate and maintain the systems produced and supplied by the company such as electronic radio navigation and instrument landing equipment including the related antenna and remote control systems.
The activities assigned to the resource will mainly take place in training rooms within the company and in some cases also on site in Italy and abroad at customer installation sites where NAVAIDS and NRS systems are located mainly civil and military airports or at other customer or company sites. Courses will be held mainly in English for foreign customers unless the resource is able to deliver them in their native language or in Italian where applicable.
Detailed job description and responsibilities

Conduct training activities for customers on the systems marketed by the company in accordance with the established methods and timelines following the guidelines received.
Deliver the training to the students according to the training plan (TP) and syllabus that will be properly released for dedicated projects according to the customer technical specification.
When applicable help the students prepare for a certification exam.
Interact with customers / students and other actors to ensure customer satisfaction.
Organize feedback loops with trainees and customers.
Continuously improve training sessions, provide guidance to training content definition, may be involved in the content definition itself, ensure standards, procedures, practices and controls are being followed, and manage and coordinate external resources when internal ones are unavailable or overbooked.
Maintain training equipment/simulators and be responsible for training test equipment calibrations.

Required qualification and skills

High school qualification, preferably in electronics/telecommunications.
Previous experience in managing customer training and/or radio frequency-related training.
Strong communication skills.

Years of experience

Up to 35 years, preferably in areas related to the activities described above.
English language: fluent in writing and speech.
Knowledge of French/German/Spanish/Portuguese/Arabic or other languages is considered a plus.
Good knowledge of RF-, Analog-, Digital- and IT-Technologies.
Safe handling of PC tools such as Excel, Word, etc.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here – apply now!
Key Skills
Accounts Receivable, Apache, Conveyancing Paralegal, Gallery, HR Recruitment
Employment Type: Full-Time
Experience: years
Vacancy: 1
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