Location: Gorgonzola, ItalyThales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar.Gorgonzola hosts Navigations Air Systems (NAS) domain. The activity of NAS domain: avionics, navigation and radar systems for civil air traffic and technologies supporting the activities of civilian and military pilots, ATC controllers and technicians of several airlines, air traffic control agencies and Air Force around the world. Italy is the Group's Competence center for the design, production and delivery of Navigation Aids products and Competence Centre for the delivery of non-Radar Surveillance Products.ObjectiveAs part of the Customer Service department, reporting directly to the I&C and Training Manager and working closely with his team, after the necessary internal training period, the resource will mainly be responsible for conducting theoretical/practical training courses for customers, to whom they will transfer the technical knowledge necessary to enable them to operate and maintain the systems produced and supplied by the company, such as electronic radio navigation and instrument landing equipment, including the related antenna and remote control systems.The activities assigned to the resource will mainly take place in training rooms within the company and, in some cases, also on site in Italy and abroad, at customer installation sites where NAVAIDS and NRS systems are located, mainly civil and military airports, or at other customer or company sites. Courses will be held mainly in English for foreign customers, unless the resource is able to deliver them in their native language, or in Italian where applicable.Detailed job description and responsibilitiesConduct training activities for customers on the systems marketed by the company, in accordance with the established methods and timelines, following the guidelines receivedDelivers the training to the students according to the training plan (TP) and syllabus, that will be properly released for dedicated projects according to the customer technical specificationWhen applicable, helps the students prepare for a certification examInteracts with Customers / students and other actors to ensure Customer satisfactionOrganizes feedback loops with trainees and CustomersContinuously improves training sessions Provides guidance to the training content definition, and may be involved in the content definition itselfEnsures standards, procedures / practices and controls are being followedManage and coordinate external resources, when internal ones are unavailable or overbookedMaintenance of training equipment/simulators and responsible of training test equipment calibrationsRequired qualification and skillsQualifications: high school, preferably in electronics/telecommunicationsPrevious experience in managing customer training and/or radio frequency-related trainingStrong communication skillsYears of experienceup to 3-5, preferably in areas related to the activities described aboveEnglish languagefluent in writing and speech Knowledge of French/German/Spanish/Portuguese/Arabic or other languages is considered a plusGood knowledge of RF-/Analog-/Digital- and IT-TechnologiesSafe handling of PC tools such as Excel, Word, etcAt Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
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