Collette is seeking a Tour Operations Specialist for the Tour Development and Delivery Team. Candidate must reside in Italy. This is an Independent Contractor position.About Collette : Let Us Show You the WorldThere has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.Job Summary :The Tour Operations Specialist is responsible for executing and maintaining operational accuracy and vendor management for all tour components within an assigned territory. Handles all aspects of key line items within the operations systems from end to end. This position has ownership of vendor, departure specific, updates and confirmations for assigned territory as well as supporting secure space and chase bids. Meets regularly with Product Managers, Designers and Buyers to provide status on pending items and make relevant updates within the operating systems. Key functions of the role align to the company’s Excellence and Revenue goals.Primary Functions :Builds strong relationships with vendors through clear and consistent communication to confirm and update tour components, vendor status, and records confirmations within the operations systems.Attends regional meetings to support operational consistency of vendor services with established tour itinerary and identifies key operational needs and deviations.Works across multiple company departments to ensure tour components are accurate and consistent throughout all channels, ensuring overall tour integrity for optimal traveler satisfaction.Communicates with tour managers, buyers, product managers, and designers regarding vendor issues.Supports Product Managers in troubleshooting and addressing vendor issues raised by Tour Managers for the assigned region.Creates and maintains various tour documents.Supports the Regional Team in finding backup options based on vendor denials.Maintains ongoing vendor communication and service status; attends to inquiries, issues, and requests.Builds non-required line items into the operational systems, including assigning services, creating suppliers, managing contracts, and other ad hoc tasks.Assists with builds and audits of side reservation tour components with high accuracy.Maintains and updates tour components in the systems as needed.Supports securing tickets for operational elements requiring pre-purchase.Partners with regional team to support FAMs and add dates processes.Assists with Tour Change side reservation build updates and vendor messaging with accuracy.Knowledge and Skills :Bachelor’s degree preferred or equivalent experience.Experience in scheduling, logistics, supply chain, inventory, or ERP systems is a plus.High initiative, analytical thinking, and problem-solving skills required.Ability to plan, organize, and prioritize in a fast-paced environment.Ownership and proactive decision-making skills.Professional approach and demeanor.Ability to collaborate and foster a cooperative environment.Flexibility to industry changes and awareness of current global events.Effective communication skills across all stakeholders.Technical proficiency in proprietary inventory/operations systems and MS Office.
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