OverviewGlobal Operations – TikTok Shop - Fulfillment Operations Manager (Warehouse Onsite)Location: MilanEmployment Type: RegularJob Code: A167722ResponsibilitiesManage and control performance and capacity of External Fulfilment Logistics providers (3PL)Monitor and analyze customer experience and operation performance, maintain and develop KPIs and SLAs with 3PL in a dynamic growing environmentLead the conceptualization, design, and implementation of forward-thinking solutions, addressing supply chain and logistics challenges within TikTok Logistics with a strong focus on efficiency, speed, scale, and predictabilityWork collaboratively across teams to gather and define comprehensive business requirements, ensuring that solutions are tailored to meet the specific needs of the supply chain and logistics operationsManage relationships with multiple internal customers within the third party facility and cross-functionally across the organizationRecognize improvement opportunities specific to the cost and quality of services to be provided. Create documented business cases, present business cases to peers and leadership for approval, and provide ongoing project managementCollaborate closely with the systems teams to create and refine capability roadmaps that outline the development and integration of new technologies, tools, and systems required to implement the proposed solutions effectivelyDrive the development of innovative solutions designs that leverage industry best practices and emerging technologies to address the unique challenges of the TikTok Shop Operations landscapeMinimum QualificationsBachelor's degree in Logistics, Operations, (Industrial/Mechanical) Engineering, Business Administration, or a related field5 years of experience in logistics operations and at least 3 years of experience in e-fulfillmentSolid working experience and relationship with fulfillment service provider(s)Fair understanding in any segment of eCommerce logistics operation, including (but not included in) data integration, fulfillment warehousing, first-mile pickup, parcel sorting, middle-mile, courier delivery, return process, import clearanceProficiency in oral and written English and Italian to support daily operations managementAble to work full-time onsite at the fulfillment centerPreferred QualificationsProven operations leadership experience in a fast-paced process driven environmentExcellent problem-solving skills: capable of identifying, assessing and mitigating risk and driving for solutionsExcellent analytical skills: capable of identifying, assessing and mitigating risks or critical issues using dataGood project management skills: theoretical and practical knowledge of Lean techniques such as Kaizen or Six SigmaFluent in Mandarin Chinese is a plus to better support our global selling business operationsAbout TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.Diversity & InclusionTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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