The primary purpose of this position is to install, operate, program and maintain hardware and software for a variety of telecommunications systems.Why Ensign?Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 350 facilities in the long-term care continuum that employ over 50,000 employees.ESI is known as the “Service Center” and it provides the facilities and leaders it serves with necessary “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, legal, risk management, and learning management. This structure allows on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people. We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (CAPLICO) seriously and strive to provide a work experience that proves it!DUTIES AND RESPONSIBILITIES :Support and maintain all telco MAC, provider outages and coordinate technical dispatches for any affiliated sites.All duties and responsibilities shall be performed as set forth in our established policies and procedures.Adheres to and assures compliance with Code of Conduct, organization policies and procedures and all applicable rules, regulations and standards as promulgated by Federal, State, and accrediting agencies or regulating bodies. This includes, but is not limited to, Department of Health, Centers of Medicare and Medicaid Services, and other applicable regulatory agencies.Assume the responsibility of and accountability for the job duties of the Telco Helpdesk / Support Analyst.Support phone and telecommunications issues within the organization and various vendors.Ability to properly analyze telecommunications networks, specifically with regard to voice and data communications.Measure the traffic that comes across the organization’s network and the costs associated with this traffic.Monitors the network and works to improve stability and availability while enhancing security features.Perform work as scheduled and instructed by the Director of Telecommunications.Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the organization.Other related duties and responsibilities that may become necessary to ensure that the needs of the organization are met.KNOWLEDGE, SKILLS & ABILITIES :Required 3+ years of telecommunications experience.Avaya PBX experience – at least 1+ years a plusDemonstrate skill in telecommunication network design and Telco.Technical and managerial skills to monitor and control communications systems performance.Customer service and performance driven.Ability to work effectively with team members of all levels.Additional InformationSalary - $65k depending on experienceLocation : On-site at the Dallas Service Center (this role is not hybrid or remote)What You'll Receive In ReturnAs part of the Ensign Services family, you'll enjoy many perks including but not limited to : excellent compensation, comprehensive benefits package, PTO, 401K matching, stock options, amazing company culture and not to mention- opportunities for professional growth and advancement.J-18808-Ljbffr
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