Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for a person with exceptional customer service skills, the ability to build effective working relationships with team members and business users, and a flexible and committed approach to work.Job ResponsibilitiesFace-to-face IT support for usersHardware installation, movement, and de-installationDiagnosing problems related to personal hardware (PCs, laptops, printers, scanners, etc.)Small project management related to new hardware or software installationSoftware, patches, and updates installation using MS SCCMJob Requirements1-2 years of experience in a technical ICT environmentGeneral End User technology knowledgeEnd User Workspace platforms (discovery, asset management, client management)End User Microsoft platforms (Active Directory, Office, SCCM)ITSM Tool Set (Ticket Management Software) preferredSoft skills: Planning and organizing; Attention to detail; Problem solving; Analysis; Flexibility; Customer sensitivity; Technical writing skillsExcellent English and Italian language skills, both written and spokenWhat We OfferCompetitive salary with 14 installments per year and meal vouchersSpecial referral bonuses for recommending friendsTraining opportunities via Stefanini University, including IT and soft skills training provided by our specialistsOpportunities for professional development in a stable multinational environmentExposure to an international environment as part of a multicultural team across EuropeThe preceding job description is intended to indicate the general nature and level of work performed by employees within this classification. It is not exhaustive of all duties and responsibilities assigned to employees in this role.Diversity & InclusionAt the Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We understand and encourage the importance of being yourself!About us
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