Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround times to all our customers.
We are currently recruiting for a Technical Support (Associate Level) for the Southern Europe region. This role is highly collaborative and requires drive, organization, and an excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth. The position is based in Italy and is remote.
Responsibilities:

Communicate with sales teams to promote business opportunities, and complete quarterly and annual payment collection and settlement targets.
Maintain timely communication with customers to resolve pre-sales issues and provide solutions when necessary.
Analyze regional potential customer groups and collect relevant customer information.
Conduct market research on requirements, product competitiveness, and industry technologies.
Travel as needed to support client meetings and company events.
Support other business needs as required.

Your Skills and Experience:

PhD or M.S. in molecular biology, genetics, or related fields. Experience in high-throughput sequencing is preferred.
Excellent communication skills in English, both verbal and written.
Proactive with a pioneering spirit; able to multitask and work under pressure.
Strong communication and teamwork skills.
Native or business-level proficiency in Italian.

Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics.
All employment decisions are based on business needs and candidate skills. We strive to provide an inclusive and accessible recruiting process for candidates with disabilities or other conditions.
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