Technical Support (Italian Speaking), MantovaClient:Location:Job Category:Other-EU work permit required:YesJob Reference:7040189011532447744337124Job Views:2Posted:28.06.2025Expiry Date:12.08.2025Job Description:About the jobNovogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround time to all our customers.We are currently recruiting for a Technical Support (associate level) for the Southern Europe region. This role is highly collaborative and requires drive, organization, and an excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth. You are expected to work within the internal TS team and must be based in Italy.Location: RemoteJob descriptions:Communicate with sales teams to promote business opportunities, and complete quarterly and annual payment collection and settlement targets.Communicate timely with customers to resolve pre-sales issues and provide solutions when necessary.Support analysis of regional potential customer groups and collect relevant customer information.Support research and analysis on market requirements, product competitiveness, and the latest industry technologies.Travel when required to support client meetings and company events.Assist with other business needs as they arise.Your skills and experience:PhD or M.S in molecular biology, genetics, or related fields. Experience in high-throughput sequencing is preferred.Excellent listening, verbal, and written English communication skills.Proactive, pioneering spirit, ability to multitask and work under pressure.Good communication skills and team-oriented attitude.Native or business-level Italian speaking.Novogene is an Equal Opportunity Employer committed to non-discrimination and harassment prevention. We ensure all qualified applicants receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics.All employment decisions are based on business needs and applicant skills. We strive to provide an inclusive and accessible recruitment process for candidates with disabilities or other conditions.Our privacy policy:https://www.novogene.com/eu-en/privacy-policy/?_gl=1*1w6ksjs*_up*MQ..&gclid=Cj0KCQjwuMuRBhCJARIsAHXdnqOgH94fnKpCUZRAZBfyifMnPwPWW-i79qDY1FSjDWJGyhkLfYM7xU0aAgBiEALw_wcBPlease note that if you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for external website content. All applications should be made via the 'Apply now' button.
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