Social network you want to login/join with:Technical Support (Italian Speaking), ParmaClient:Location:Job Category:Other-EU work permit required:YesJob Reference:7040189011532447744337114Job Views:2Posted:28.06.2025Expiry Date:12.08.2025Job Description:About the jobNovogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides high-quality data and fast turnaround times to our customers.We are recruiting for a Technical Support (associate level) for the Southern Europe region. This role requires collaboration, drive, organization, and an excellent NGS background. You will work closely with various business sectors to deliver technical support that enhances customer satisfaction and promotes business growth. You must be based in Italy and work within the internal TS team.Location: RemoteResponsibilities include:Communicating with sales teams to promote business opportunities and achieve payment collection and settlement targets.Providing timely communication with customers to resolve pre-sales issues and offer solutions.Analyzing regional potential customer groups and collecting relevant information.Researching market requirements, product competitiveness, and industry trends.Traveling as needed for client meetings and company events.Supporting other business needs as required.Qualifications and Skills:PhD or M.S in molecular biology, genetics, or related fields. High-throughput sequencing experience is preferred.Excellent English communication skills, both verbal and written.Proactive with a pioneering spirit, able to multitask and work under pressure.Strong communication and teamwork skills.Native or business-level Italian speaking.Novogene is an Equal Opportunity Employer committed to diversity and inclusion. We ensure all qualified applicants receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics.All employment decisions are based on business needs and applicant skills. We strive to provide an inclusive and accessible recruiting process for candidates with disabilities or other conditions.For more details, see our privacy policy:https://www.novogene.com/eu-en/privacy-policy/?_gl=1*1w6ksjs*_up*MQ..&gclid=Cj0KCQjwuMuRBhCJARIsAHXdnqOgH94fnKpCUZRAZBfyifMnPwPWW-i79qDY1FSjDWJGyhkLfYM7xU0aAgBiEALw_wcB
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