OverviewTechnical Support Expert - Labelling (W/M/D). Permanent contract. Location: Mantova, Italy. The role is part of the Product Support Back Office Team and reports to the Q&TS Manager. The main function is to secure the operational follow up and technical support of all Labellers and associated mechanical trade equipment. The expert may also validate internally and externally the introduction of modifications and variants of new products in the portfolio.Your Mission: join the Product Support Back Office Team in Mantova to support the operational follow-up and technical excellence of all Labellers (SSC and stand-alone configurations) and their associated mechanical trade equipment. Ensure technical support and follow-up to maintain high performance and reliability across the installed base.ResponsibilitiesProvide expert technical support for all Labellers and their mechanical trade equipmentSecure ongoing operational follow-up across the full product scopeSupport the validation of modifications and product variants, both internally and externally, for new additions to the Labelling product portfolioCoordinate with other relevant teams to ensure smooth and aligned product updatesTake ownership of Root Cause Analysis (RCA) following issue resolutionDrive and support recovery plans and corrective actions, working in close interaction with other departmentsYour ProfileLevel of education and languages: Degree in Mechanical Engineering and/or Technical professional qualificationLanguage requirements: Fluency in English is a must; French and Spanish are a plus; good level of Italian is advantageous for local integrationExperience and skills: At least 5 years of technical assistance, field experience, or engineering on Labellers productsExperience in assembly and testing of complex machinery or field/service activities is advantageousRollfed knowledge is required; Cold Glue, Adhesive/PSL and Hot Melt knowledge are a plusRigorous, dynamic, organized, proactive, and able to work autonomouslyWillingness to travel up to 75%SAP knowledge is a plusKnowledge of Sidel Labellers products (SSC / standalone) and process is a plusExcellent reporting capabilityStrong verbal and written communication skills; problem solving, troubleshooting, and RCA orientedGood interpersonal skills and ability to communicate with technicians, customers, and other target groupsImplied location-based requirements and duties are to be performed according to company policy.
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