Responsibilities

Face‑to‑face engagement (on‑site support) with customers to provide technical support
In charge of or assist on POC (Proof of Concept), demonstration, presentation, technical exchanges, tracking and fixing technical issues, training partner and customer
Technical support by phone, email and other remote ways
Provide training to internal and external end users/partners

Qualifications

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication) or equivalent
Minimum of 2 years experience in IT industry as technical engineer, including solid knowledge of network best practices
Thorough understanding of TCP/IP, common protocols, applications, routing, and OSI model
Knowledge of firewall, UTM, Network Security technologies or Wireless Technologies and familiarity with mainstream network equipment (Cisco, Juniper, Fortinet, Bluecoat, Riverbed, Aruba, Ruckus)
Strong analytical and problem‑solving skills and a solid understanding of troubleshooting technical issues involving network products
Certifications such as CCNA or CCNP helpful and desired
Excellent oral and written communication skills
Required language: English

Job Details

Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industries: Technology, Information and Internet, Computer and Network Security, IT Services and IT Consulting

Job location: Lombardy, Italy.
#J-18808-Ljbffr