Overview
Help bring AI agents to companies worldwide. Over the next decade, autonomous agents will redefine how we work. Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic. Our product works today and at scale, across industries, regions, and limitless use cases. As the 3rd fastest-growing B2B AI start-up worldwide, we're at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents. The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused. If you want to build foundational technology for one of the most meaningful platform shifts in software, we're looking for top talent to join us. This is a remote role open to candidates based in the European Union or United Kingdom.
Key Highlights

Over 1 million AI agents and chatbots deployed
700,000+ platform users
Trusted by 35% of Fortune 500 companies
7 years of expertise in AI solutions

About The Role
As a Technical Support Engineering Lead, you'll manage and grow our support engineering team, ensuring our customers get world-class technical assistance and guidance. You'll balance hands-on problem-solving with leadership responsibilities, driving improvements in processes, tooling, and knowledge-sharing while mentoring and enabling your team. This role is ideal for someone who thrives at the intersection of technology, leadership, and customer success. You'll work closely with Product, Engineering, and Customer Success to deliver an exceptional support experience and scale how our users succeed with AI automation.
Key Responsibilities

Lead, mentor, and develop a team of Technical Support Engineers
Set team goals, track performance, and provide coaching for continuous growth
Oversee support operations, ensuring timely, high-quality responses to customer issues
Investigate and troubleshoot complex technical problems escalated from the team
Establish and refine triage, escalation, and incident management processes
Collaborate with Engineering and Product to surface recurring issues and drive product improvements
Own and improve internal knowledge bases and external documentation practices
Analyze support trends, metrics, and user feedback to reduce friction and improve experience
Represent the support function in cross-functional discussions and planning

Requirements

Proven experience in a technical support or engineering leadership role
Strong technical troubleshooting skills and familiarity with modern web technologies
Comfortable reading and understanding TypeScript, Node.js, Javascript, and React
Experience working with APIs, logs, and cloud-based tools
Knowledge or exposure to AI/LLMs (Large Language Models) and their applications
Exceptional communication skills with the ability to coach and guide others
Calm and structured problem-solving approach in high-pressure scenarios
Experience managing or scaling support operations in a SaaS or AI/ML environment
Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, French, or another language in our target regions
Curious, resourceful, and eager to create an excellent customer experience

About Botpress
Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents. Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career. We operate mainly in-office, with a culture that values both technical rigor and shared ambition. You\'ll be on a team that\'s not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.
Benefits

Work at the forefront of AI-powered automation in a fast-growing start-up
Grow in a dynamic and stimulating environment
Competitive salary and flexible benefits to support your well-being

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