Responsibilities :
Understanding of the operational principles, functions, installation processes, and knowledge of key products like photovoltaic storage systems, inverters, batteries, and brackets.
Pre-Sales Technical Support :

Understanding customer requirements and providing comprehensive pre-sales technical support.
Collaborating with the sales team during client negotiations to address technical queries.
Clarifying customers' technical issues in the project's early stages, including on-site technical surveys when necessary.
Developing and refining pre-sales training materials, and delivering both online and offline technical training to clients.

During-Sales Technical Support :

Enhancing training materials related to installation processes and providing relevant training to clients, both online and offline.
Offering on-site guidance during installation as needed.

Post-Sales Technical Support :

Promptly addressing technical quality issues raised in customer complaints.
Resolving queries about product usage, maintenance, and replacement, including on-site support when necessary.
Improving post-sales operation and maintenance training materials, and providing related training to customers, both online and offline.

Qualifications

At least 2 years of experience in the photovoltaic industry, preferably with practical experience in household photovoltaic storage systems.
Bachelor's degree

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