Get AI-powered advice on this job and more exclusive features.You will act as the technical and operational reference for the Africa and Middle East - AME region, combining deep product expertise with direct support to key accounts. You’ll lead a team of specialists, ensure service readiness, and work closely with strategic customers to deliver tailored solutions and exceptional service experiences.ResponsibilitiesAct as the AME Technical Expert Centre (TEC) for the Trucks product range.Support the AME Customer & Product Support Manager and Service Zone Managers on all technical matters.Lead and coordinate the Level 2 Technical Help Desk (THD) team, ensuring timely and accurate resolution of ASiST tickets.Provide advanced technical support to dealers, importers, and key accounts, including issue diagnosis, repair solutions, and spare parts identification.Manage all electronics-related requests (ECU programming, retrofits, configuration changes) for CBU and CKD vehicles.Oversee the recharge process for diagnostic tool credits across the dealer network.Escalate unresolved technical issues to Quality Level 3 and ensure continuous follow-up.Liaise with the Quality Department to report and monitor critical product issues in the AME region.Support the implementation of Product Improvement Programs (PIPs) in collaboration with Area Technical Service Managers.Ensure dealer network service readiness by securing availability of technical documentation, special tools, and diagnostic equipment.Act as a key trainer and reference point for diagnostic tools and systems.Act as Key Account Manager for strategic customers in the AME region, providing direct technical and operational support.Coordinate with internal stakeholders (Sales, Quality, Engineering, Parts) to ensure alignment on customer needs and expectations.Monitor and improve service performance for key accounts, ensuring high levels of satisfaction and long-term partnerships.Support the preparation and execution of technical aspects in tenders and fleet deals.What We’re Looking ForQualification in mechanical engineering or a related technical field.Fluency in Italian and English (mandatory); French, and Arabic are a plus.Strong knowledge of truck aftersales operations and product electronics.Experience with ECU programming and electronic systems.Proficiency in MS Office and diagnostic platforms.Experience in team management and customer relationship handling.Workshop experience is highly appreciated.Preferred Tools & SystemseTIM (technical literature)IWD (diagnostic tool management)RSS (Teleservices)Power (parts catalogue)Strong leadership and team coordination skillsSelf-motivated with excellent planning and organizational abilitiesCustomer-focused with excellent interpersonal and communication skillsProactive, autonomous, and solution-orientedWillingness to travel across the AME regionStrong relationship management and negotiation skills with key customersSeniority levelEntry levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesMotor Vehicle Manufacturing
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