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Role And Responsibilities
The Technical Service Manager (TSM) is responsible for managing the assigned customer base from a Technical perspective, maintaining and growing the local business. Managing the current and future product line and takes the lead to start tests with the new developed products so the overall product line will be future proof.
The TSM is also the trainer for new Sales Engineers for existing and new products. The TSM reports directly to the Sales Manager.
Typical responsibilities include, but are not limited to:

Providing technical support to customers.
Providing technical training to team and customers.
Visiting clients and prospects together with Sales Engineer/Sales Manager.
Identifying new growth opportunities in the business area and providing the technical support to acquire these.
Initiating and supporting new product launches.
Providing feedback on product performance to Headquarters and has an important role in the development of new products.
Taking a leading role in “Technical” driven activities.
Interpreting and communicating laboratory results.
Managing a small team of TS-engineers and the Laboratory
Member of the Engineering management team

Knowledge And Experience

Degree in Chemical or Technical Engineering
Manufacturing process or production experience, ideally gained in an organization involved in Metal Working.
Understanding of actual Environmental, Health and Safety legislations and its impact.
Proven track record of achievements.
Fluent in Italian and English. Additional language skills are considered a plus
Current network in Metalworking fluids / industrial cleaners

Personality

Self-Starter
Analytical
People Manager
Assertive
Persistent
Curious

Additional Information

Competitive salary and commission scheme
Company car, smartphone and laptop computer are provided
Position will be home based in the in the designated area
Frequent travel
Ideal candidate is based in Northern part of Italy

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.
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