OverviewTechnical Sales Support Specialist – CalderysJoin to apply for the Technical Sales Support Specialist role at Calderys.ResponsibilitiesParticipate in customers discussions for technical sales on identified opportunitiesEnsure the connection of experiences and technical proposals between Calderys experts and customersSupervision and verification of the refractory materials installation activities, intervening when requested, proposing the necessary corrections during the worksLift customers' technical objectionsIdentify technical opportunities on existing products to optimize value propositionCustomer InnovationIdentify unmet technical needs of customers and develop potential new products / solutionsIntroduce and track KPIs to validate the effectiveness of new productsAct as link between customers and R&D / S&T / Operations on new product developmentLead trial management at the customer site and supervise trials at Calderys plant on new productsManage qualification process at customers for new productsManagement of Significant Customer Quality IssuesRespond to customers on significant quality issues and analyze causes and possible solutionsLiaise with operations / quality managers on solution identification and implementationInternal and External Expert RoleManage technical training of sales / marketing staff on his / her area of expertiseAct as technical ambassador for his / her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, etc.)Provide sales support by conducting cost analyses and defining products and projectsPrices to customersParticipate in budget & sales planning, ensure forecast accuracy, set sales performance goals accordinglyIdeal Job Holder Profile / CompetenciesHigh School scientific Diploma or equivalent education in related fieldsKnowledge of refractory materialsMinimum 5 years experience in a technical sales / supervision roleKnowledge of the relevant industry and marketBusiness acumen and technical appetiteStrong analytical, interpersonal and communication (including negotiation) skills; value-added solution sellingAbility to use common IT tools (Excel, Word, Web tools)Commercial abilities / skills would be an advantageMandatory use of English (technical and commercial)Readiness to do regular business trips, mainly within Italy (up to 80%)About CalderysCalderys is a leading global solution provider for industries operating in high temperature conditions. The Group specializes in thermal protection for industrial equipment with a wide range of refractory products, and advanced solutions to enhance steel casting, metallurgical fluxes and molding processes. As an international business with a presence in more than 30 countries and a strong footprint in the Americas through the brand HWI, a member of Calderys, we offer our employees a world of opportunity. With a legacy of over 150 years, and an unwavering commitment to excellence, we continue to shape our future through teamwork, customer-centricity and a proactive mindset. We are the vital partner of all high temperature industries and our purpose places sustainability and innovation at the heart of our business. It reflects our reason for existing : to support our customers building a better world through sustainable solutions. Our values are a driving force in this purpose : We are tenacious, accountable, multicultural and authentic. In our company, performance is recognized and learning is promoted. Our services and solutions depend upon the expertise and commitment of our employees. So we ensure that they have the scope and opportunities to develop their potential within a diverse, inclusive and collaborative setting. It is an environment for people to grow, where every day is a new day and more exciting than the last. Calderys - Forged in legacy. Fueled by excellence.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesManufacturingModena, Emilia-Romagna, ItalyNote : Referrals increase your chances of interviewing at Calderys. For more information, please visit Calderys.comJ-18808-Ljbffr
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