Director | Technology Recruitment Partner
Delivering strategic hiring solutions for companies seeking top technology talent.
Associate Customer Success Manager
Location: Remote – Based in Switzerland or Italy
Salary: €71,400 + Bonus + Excellent Benefits Package
Languages: Fluency in English and Spanish required
Our client is a rapidly growing technology company operating in the cybersecurity and industrial technology sector. Their intelligent platform helps protect complex Operational Technology (OT) and Internet of Things (IoT) environments used by global enterprises and public-sector organisations.
Working with clients across energy, manufacturing, transportation, and critical infrastructure, they help safeguard essential systems through advanced monitoring, analytics, and automation technologies.
As part of continued international expansion, the company is hiring an Associate Customer Success Manager to strengthen relationships with key enterprise customers, drive adoption of its solutions, and ensure measurable business value.
This is an exceptional opportunity to join a forward‑thinking organisation during a major growth phase, contributing directly to the protection and resilience of global digital operations.
Key Requirements
We’re seeking a confident, customer‑focused professional with strong technical understanding and the ability to engage both business and technical stakeholders.
Essential Skills and Experience:

Fluency in English and Spanish (written and spoken)
Experience in Customer Success, Technical Account Management (TAM), or Solutions Engineering (SE)
Demonstrated success in onboarding, retaining, and growing enterprise accounts
Proven track record driving customer adoption, usage, and value realisation
Good understanding of IT or network security (experience in OT or industrial cybersecurity advantageous)
Comfortable delivering product demos, reports, and training sessions
Strong organisational skills and attention to detail in managing customer records and interactions
Skilled in building success playbooks, renewal strategies, and customer recovery plans
Ability to engage confidently with stakeholders from technical teams to C-level executives
Excellent communication, interpersonal, and presentation skills
Self‑motivated and capable of managing multiple priorities independently
Fluency in Italian and/or Portuguese
Experience in process improvement or scaling Customer Success operations
Passion for customer advocacy, education, and continuous improvement

Role & Responsibilities
As a Customer Success Manager, you’ll serve as the primary contact for a portfolio of enterprise clients – ensuring they achieve maximum value from the company’s technology solutions and remain long‑term advocates.
Key responsibilities include:

Managing a portfolio of high‑value accounts, ensuring satisfaction and retention
Leading customers through the lifecycle – from onboarding to renewal
Building tailored Customer Success Plans that align to client goals
Driving adoption, engagement, and revenue growth through proactive communication
Identifying risks and implementing effective mitigation strategies
Responding to customer queries and escalations with professionalism and urgency
Using data insights and trend analysis to improve engagement and reporting
Collaborating with internal Product, Sales, and Engineering teams
Gathering and sharing customer feedback to inform product development
Contributing to internal enablement and external training materials
Delivering both technical briefings and executive‑level presentations

Why Apply?
This role offers the chance to make a tangible impact within a mission‑driven organisation that sits at the intersection of technology, security, and industrial innovation.
If you’re passionate about customer success, thrive in technically complex environments, and want to be part of a company helping secure the world’s critical infrastructure – we’d love to hear from you.
Seniority level

Not Applicable

Employment type

Full‑time

Job function

Sales, Business Development, and Customer Service
Industries: IT Services and IT Consulting, Computer and Network Security, and IT System Custom Software Development

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