Job ID: 3041660 | Amazon.com Services LLCDo you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then Blink’s Customer Service (CS) Technical Support team would like to talk to you!Hours are Wednesday-Sunday 10:30AM-7PM ETResponsibilitiesProviding prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and emailWorking with other customer support teams to ensure a consistent and high-quality level of supportBeing a voice and advocate for our customers when something doesn’t feel rightWorking with customers to understand how they use Blink’s products to resolve their issues and maximize their investmentsActing as an advocate for our customers by reporting and acting on observed areas for improvementActively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experienceAssisting with customer communication during Blink’s critical launches and support eventsWorking across the customer service spectrum to ensure a consistent and highest-quality level of supportDeveloping detailed knowledge about specific product lines and featuresDriving projects that improve support-related processesSupporting Blink Subscription serviceA day in the lifeAs a Technical Support Associate in the CS/Technical Support team, you’ll work on problems at a deep technical level not normally experienced in a typical consumer environment. You will support our Home Security product suite and help customers navigate their own home networking and mobile device configurations. In addition to solving issues for customers and partners, you’ll be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity.About the teamOur mission is to provide peace of mind for home owners while they are way from home using our wire-free, battery-operated smart home security cameras.Basic Qualifications3+ years of customer service experienceWork a flexible schedule/shift/work area, including weekends, nights, and/or holidays2+ years of experience in technical support that is focused first and foremost in customer success2+ years of experience supporting consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)2+ years working with of Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services1+ years providing technical support for mobile devices and platforms (iOS, Android)Ability to work remotelyExcellent verbal and written communications skills required in both English and SpanishPreferred QualificationsExperience web technologies and the internet2+ years of customer service experienceA drive to dig into the details of a system or process to solve customer problemsAbility to document technical customer issues into notes that are consumable by other usersTechnical curiosity and excitement to learn new technologies and help customers succeedExcellent oral and written communication skillsProven success in a fast paced support environmentExperience using Salesforce CRMAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $35,800/year in our lowest geographic market up to $65,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.Posted: September 1, 2025 (Updated about 5 hours ago)Posted: October 1, 2025 (Updated about 13 hours ago)Posted: July 1, 2025 (Updated about 13 hours ago)Location: GBR, Berry Hill Industrial EstatePosted: October 1, 2025 (Updated about 14 hours ago)Posted: June 26, 2025 (Updated about 15 hours ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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