We are currently looking for a Technical Account Manager Architect in Italy. In this role, you will act as a strategic technical advisor to enterprise customers, guiding them through onboarding, production launches, and complex deployments. You will provide architectural and technical expertise, manage escalations, and ensure clients derive maximum value from their systems. This position combines consultative account management with hands‑on support, requiring collaboration with engineering, product, and sales teams. You will also lead projects, mentor team members, and contribute to technical documentation and knowledge base resources. The role involves regular regional travel to support customers on‑site and to strengthen relationships. You will play a key part in shaping client success, influencing product roadmaps, and delivering world‑class technical solutions.
Accountabilities

Act as the primary technical advisor for strategic and enterprise clients, providing guidance on architecture, deployment, and migration
Lead projects, escalations, and client meetings to ensure ongoing success and satisfaction
Manage L3 support cases in collaboration with L1/L2 teams, providing solutions to complex technical challenges
Partner with Product Management, Engineering, and Sales to influence roadmap and account plans
Develop and maintain documentation, knowledge base articles, reference architectures, and training resources
Mentor and support the growth of team members, sharing expertise and best practices
Travel regionally as needed to support onsite client engagements

Requirements

5+ years of experience in Technical Account Management, Professional Services, Senior Support, or Project Management roles
5+ years of experience implementing, operating, or supporting scalable, distributed database systems (DBMS)
Strong technical expertise in DBMS, OLAP, Cloud/SaaS platforms, distributed systems, Linux/Unix, Kubernetes, and system/network administration
Experience leading complex technical projects and collaborating with multiple engineering teams
Proficiency with public cloud providers (AWS, GCP, Azure) and their IaaS offerings
Excellent communication skills and ability to work closely with customers and cross‑functional teams
Self‑driven, curious, and eager to continuously learn and grow
A collaborative mindset, global perspective, and problem‑solving orientation

Benefits

Competitive salary and benefits package aligned with location standards
Flexible remote‑friendly work environment with global collaboration
Opportunities for professional growth and career development
Equity options for employees to share in company success
Healthcare contributions and comprehensive wellness support
Generous time‑off policies and support for work‑life balance
Company‑sponsored events and opportunities to connect with colleagues globally

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