Team Manager - German or Italian, Artificial General Intelligence Data Services
AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us!
Key job responsibilities

Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality
Support hiring and training of new Associates
Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
Track quality and utilization metrics
File and track tickets, following up on blocks to productivity
Provide regular, formal & informal feedback to direct reports
Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean

A day in the life
We are seeking an experienced team manager to join our operations in Gdansk to develop, manage, and support our Data Services team with speech and language solutions.
About the team
The AGI-DS organization provides data creation, curation, and analytics services to help develop, test, and train the Alexa AI. We work closely with Amazon Machine Learning (ML) Science and modelling teams, providing the critical data they need to improve Alexa’s speech recognition and language understanding capabilities.
Basic Qualifications

Proficiency verbal and written communication in English & German or Italian | B2+ level for all
Bachelor Degree (any subject) or advanced college education or experience in a Leadership or related position with management
Experience in understanding performance metrics and developing them to measure progress against key performance indicators

Preferred Qualifications

Experience with process improvement/quality control tools and methods
Demonstrated ability to lead talent within a team, work cross-functionally, and build consensus on difficult issues
Excellent communication, strong organizational skills and very detail-oriented
Strong interest in hiring and developing people in their respective roles
Leadership experience in coaching and performance management
Experience in managing process and operational escalations
Experience with aspects of speech and language technology

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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