Team Leader Serravalle – Diesel
Location: Serravalle Scrivia, Piedmont, Italy
Job summary: Diesel is looking for an experienced Team Leader for its Outlet Store in Serravalle. The role reports to Store Management and focuses on leading and coaching a sales team to achieve monthly sales targets while delivering an excellent client experience.
You Fit With This Position

You undertake work with a high degree of integrity, leading by example in every situation.
You take action and ownership, ensuring a magical client experience for clients while aiming to be a leader with a passion for helping others grow.
You are a powerful communicator, handling your colleagues and clients with personal care and empathy.
You are responsible, courageous with ideas, resilient and authentic in your approach.
You act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients.
You are a master at storytelling and at the art of asking engaging questions.
You think innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients.

Key Responsibilities

Lead the store team, transforming each client experience into special moments and driving individual and team objectives.
Achieve commercial targets through efficient organization of the team and successful product management.
Improve commercial performance via product knowledge, sales and stock analysis, product rotation, replenishment and visual equipment supervision.
Lead a high‑performing client‑facing and service‑oriented team.
Coach and provide feedback to ensure the highest standard of client experience.
Drive the digital experience in store and use digital resources to communicate.
Empower, develop, motivate and work alongside the team to deliver an elevated customer experience.
Build a client book through establishing relationships to drive traffic and engagement.
Create authentic bonds with colleagues by fostering growth and listening with respect and inclusion.
Support the Store Manager in driving store strategy and achieving sales performance, understanding client desires to create a hand‑crafted 360° experience.
Contribute to the development and implementation of business action plans to enhance sales across product categories and client tiers.
Demonstrate best‑in‑class sales and self‑leadership on the selling floor, providing excellent and specialised customer service and developing loyal client relationships via CRM initiatives.
Guarantee floor‑level efficiency and effectiveness in clienteling, displays, merchandise, cleanliness and grooming, solving problems with positive outcomes.
Build and maintain relationships with fellow advisors, instilling a sense of belonging and a positive, passionate, forward‑thinking mindset.

Key Requirements

At least 2 years of previous experience in a managerial role in fashion/luxury retail.
Experience training, empowering, and motivating a team.
Results‑driven and customer focused.
Excellent analytical and numerical skills.
Strong commercial skills and product sensibility.
Strong communication skills (verbal, in‑person, email, etc.).
Strong attention to detail.
Very good knowledge of English and Italian.
Strong interest in the fashion world, especially Denim.

What We Offer
• A full‑time permanent contract.
• Competitive pay with commissions on individual sales and an incentive on store targets.
• Development opportunities in the Diesel and OTB group store network in Italy and abroad.
• Generous employee discount on Diesel and OTB group brands.
• A young, dynamic, and inclusive team, with an international environment of over 60 nationalities and 60% women.
• Highly inclusive working environment and recognition of outstanding performance.
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