OverviewEllab is a rapidly growing, global player in validation and monitoring solutions approaching a 1000 people across the globe. We are looking for an IT Administrator based in Milan to join our global IT team as the primary IT contact for our Italian branch and to help with cross-country initiatives.ResponsibilitiesWhat will you be doing in the role?You’ll join Ellab during a period of rapid growth, both organically and through acquisitions. This growth has created a fragmented IT landscape, with each country having its own setup. To unify our IT landscape, local IT departments have been merged into a single global IT team of 10-12 professionals. This role is a unique opportunity to influence the global IT landscape and deliver solutions at scale.This role is the sole IT person physically located in Italy and will focus on:1st level support for laptops and phonesAccess managementImplementation of global standards in collaboration with local Italian colleagues and IT professionals across the global IT organizationCapturing local challenges and feeding them into global planning processesAs part of a distributed global team, regular travel within Europe is expected (at least quarterly). Travel within Italy and Switzerland (Rome, Milan, Stabio) is also expected from time to time.Skills and qualificationsThe IT landscape at Ellab is predominantly Microsoft-based. This means:Experience with Microsoft 365, Windows PCs, and Intune is essentialExperience with technologies such as Azure, Entra ID, Autopilot, and Active Directory is highly beneficialHaving enterprise IT experience with a mindset of automation and scaling of processes will help you thriveThe role will manage and maintain the IT infrastructure, including providing technical support for hardware (computers, mobile phones, and other IT devices) and software issues for employees in Ellab’s Italian offices. During the design and rollout of global initiatives, this role will ensure alignment between global ambitions and local realities.Main tasksBasic printer setup and maintenance (software installation and basic configuration)IT onboarding for new employees (device setup, software installation, permissions)Offboarding for employees leaving the companyDefinition and maintenance of device configurations based on employee rolesMaintenance of IT inventory of local hardware assetsCoordination with external vendors for hardware, network, and telecommunication services as neededSupport with initial setup and access reset for the time & attendance tracking system (e.g., badge access, user credentials, portal login issues)Language: written & verbal fluency in English is a must due to the multi-lingual nature of the team.
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