As the sole onsite IT support for TransMedics' new Italy office located in Mirandola (MO), you will deliver exceptional end-user support while acting as the local steward for all infrastructure, systems, and security controls. You will partner daily with the US-based IT Operations, Infrastructure, Security, and Applications teams to ensure a seamless, secure, and highly available computing experience for our Italian workforce and visiting executives. This hybrid role blends Tier 1–2 support, systems / network administration, vendor coordination, and hands-on project execution.ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO :Own the full incident lifecycle : intake, triage, resolution, documentation, and post-incident reporting.Support macOS, Windows 11, and iOS devices; manage lifecycle through Intune and Jamf (enrollment, compliance, configuration, patching).Build and deploy user workstations (image, asset tag, peripheral setup).Provide coaching (deskside and remote) and multilingual walk-throughs for common tasks and new tool rollouts.Maintain a bilingual knowledge base (Italian and English); translate and localize how-to guides, FAQs, and outage notices.Perform basic Layer 2 / 3 switch and wireless controller configuration (VLANs, QoS, SSIDs, access-port changes).Serve as the onsite "remote hands" for the US Network & Cloud teams during upgrades, cutovers, and troubleshooting (fiber / ISP hand-off, firewall swaps, cabling).Monitor / Support conference room technology - booking panels, A / V equipment, Zoom Rooms, and Digital-Signage endpoints, coordinate and update accessory maintenance.Administer local Active Directory objects (OUs, groups, Security Groups, Users, Computers), enforce password and MFA policies.Provision / reclaim Microsoft 365 and other software licenses; manage Exchange Online mailbox permissions and shared resources.Execute local backup media rotation (if applicable), printer queue management, and small on-prem service restarts under run-book guidance.Enforce endpoint protection, disk encryption, data-loss-prevention, and mobile-device-management baselines.Perform monthly workstation and network vulnerability remediation steps assigned by the Security Operations Center (SOC).Support GDPR and Italian privacy regulations by following data-handling SOPs and participating in quarterly access reviews.Report suspected security incidents immediately, collect artifacts, and preserve evidence per Incident Response playbooks.Maintain an accurate asset register (hardware, software, accessories, warranties).Forecast spares and replenishment; create purchase requisitions, receive shipments, and reconcile invoices.Act as the primary contact for local ISPs, low-voltage cablers, copier vendors, and building facilities for IT-related utilities (power, HVAC, structured cabling).Represent Italy office requirements in global IT projects (new SaaS rollouts, network modernization, security initiatives).Execute approved local changes during change-control windows, supplying status and validation evidence.Contribute continuous-improvement ideas for tooling, automation, and user experience.BACKGROUND AND QUALIFICATIONS :Education & Experience3+ years in a corporate Help Desk / Desktop Support or Site IT Administrator role.Demonstrated autonomy supporting 50–200 onsite and remote users.Technical ProficiencyStrong knowledge of Windows 10 / 11, macOS Ventura+; iOS.Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID), Active Directory, basic PowerShell.Intune and / or Jamf for device onboarding, compliance, and configuration.Fundamental LAN concepts (TCP / IP, DHCP, DNS, VLANs, Wi-Fi 6 / 6E).Ticketing and ITIL concepts (Incident, Change, Asset).Language & CommunicationNative-level Italian and professional English—written and spoken.Proven ability to translate technical material for non-technical audiences.Soft SkillsSelf-starter who prioritizes tasks and seeks clarity proactively.Cross-cultural collaboration with distributed teams.Physical RequirementsLift / move up to 25 kg (servers, monitors, UPS devices).Crawl under desks, manage cable runs, and rack / stack equipment as needed.Preferred / "Plus" SkillsIndustry certifications : CompTIA A+, Network+, Microsoft MD-102, Jamf 200, ITIL v4.Experience with Zoom Rooms, Cisco switching, Meraki wireless, and Freshservice.Exposure to regulated environments (medical devices, pharma, or other FDA / EU MDR-regulated industries).Familiarity with GDPR, ISO 27001, or NIST CSF control frameworks.Standard office hours with occasional evening or weekend work to align with global maintenance windows.Limited travel (Participation in shared on-call rotation for critical incidents.Willingness to relocate to Mirandola, Italy
#J-18808-Ljbffr