Unox S.p.A., a market leader in high-end oven production and recognized as a Great Place to Work in Italy for the seventh consecutive year, is looking for a Technical Support Specialist to join our Unox Service Team.
Main Activities

Provide top-tier technical support to customers, ensuring they can use products optimally and resolving any issues promptly.
Collaborate with internal teams to identify malfunctions and contribute to the continuous improvement of future product versions.
Design and deliver training courses on product usage and technical support, equipping both customers and colleagues with the necessary skills for efficient use.
Monitor and report common causes of failures, aiming to optimize processes and improve product quality.
Act as a key liaison between technical support, design teams, and customers, ensuring smooth communication and swift resolution of issues.

Requirements

Bachelor's degree in Engineering or a related field;
Excellent proficiency in English and French;
Strong communication and problem-solving skills;
Willingness to travel for customer support and internal training purposes.

Why Unox?
Continuous Innovation
Unox is at the forefront of technology and innovation, offering its employees the opportunity to work on pioneering and challenging projects.
Work Environment
We have been certified by the Great Place To Work Institute as one of the top 100 companies in Europe. Our young and positive work environment fosters collaboration and values the ideas of all our employees. We regularly organize company events for networking and team building with colleagues.
Professional Growth
Unox invests in the development of its employees through continuous training programs, individual coaching, and career opportunities, ensuring constant personal and professional growth.
Work-Life Balance
We offer a wellbeing program rich in benefits and flexible policies that promote work-life balance and the well-being of our employees.
The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.
#J-18808-Ljbffr