Company DescriptionFounded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful.Job DescriptionJoin our technical support team as a Brainlab Support Specialist. You'll provide expert service, manage installations and maintenance, and support clinical staff—remotely from your home office.Products: Loop X, Airo. Learn more about Loop X by clicking here .Main responsibilities will include:Independently perform installations, maintenance, and repairs of Brainlab systems (e.g. Loop X, Airo) at hospitals and clinical sitesProvide remote and on-site technical support, guiding clinical users through troubleshooting and system operationEnsure optimal device functionality by conducting diagnostics, upgrades, and proactive service checksAct as a trusted technical advisor for our customers, fostering strong relationships and long-term satisfactionSupport product launches by coordinating setup, testing, and user onboardingDocument all service activities accurately and in compliance with quality standardsCollaborate closely with other teams (sales, engineering, clinical support) to ensure a seamless customer experienceQualificationsDegree in electrical engineering, electronics, mechatronics, or similarIdeally first experience in technical support, preferably in the healthcare sectorFamiliar with X-ray systems and/or scanner technology (a plus)Strong IT, networking, and troubleshooting skillsIndependent, structured, and solution-oriented working styleExcellent communication skills in English and ItalianHigh willingness to travel national (up to 80%), with the possibility of occasional international assignmentsConfident use of MS Office; Salesforce knowledge is an advantageValid driver’s licenseAdditional InformationA mutually-supportive, international teamMeaningful work with a lasting impact on medical technologyCompany car, cell phone, laptop - also for private useFlexible working hours as well as homeofficeRegular after work, team, and company eventsComprehensive training and continuing education opportunitiesReady to apply? We look forward to receiving your online application including your first available start date and desired salary.Contact person: Ayline Föll
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