The REALM Team in Hyderabad is looking for a Software Support Engineer/DevOps who will act as first level support for all incoming production software application issues dealing with near 100+ different services in Amazon Transportation Technology. DevOps Engineer will be specializing in application support of WW Amazon transportation systems. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.Key Job ResponsibilitiesPlay vital role in helping us leverage supporting and developing technologies on any platform to increase global collaboration, increase efficiency, and meet our controller ship requirementsDirectly work with development teams to improve the applications built by conducting technical mitigations and deep dives on reported issues to find the cause and corrective actionsWork with our other technical teams to ensure the design is effective and complements our in house custom developed applications across platform stacks (including SQL, Java/.NET/C#/Perl/Python) or SaaSWork on proactive detection mechanism to report dip in software performance by building efficient metrics/monitors/alarms using our in house toolsBuild tools and automations to optimize the system, simplify processes, etc.The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.Basic Qualifications2+ years of software development, or 2+ years of technical support experienceExperience scripting in modern program languagesExperience troubleshooting and debugging technical systemsPreferred QualificationsKnowledge of web services, distributed systems, and web application developmentExperience troubleshooting & maintaining hardware & software RAIDExperience with REST web services, XML, JSONExperience in UnixExperience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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