We are seeking talented and innovative Support Engineer to join our team working at the intersection of artificial intelligence and compliance. In this role, you will leverage large language models (LLMs) and other advanced machine learning techniques to develop and maintain automated systems for validating compliance documents.
Key job responsibilities

Implement and fine-tune large language models to accurately process and analyze complex compliance documentation
Develop and optimize machine learning algorithms for automated document validation and anomaly detection
Collaborate with compliance experts to translate regulatory requirements into AI-driven validation processes
Troubleshoot and resolve issues related to the AI-powered compliance validation system
Stay up-to-date with the latest advancements in NLP, LLMs, and AI to continually improve our validation processes
Provide technical support and guidance to internal teams and clients using the automated compliance validation tools

A day in the life

Bachelor's or Master's degree in Computer Science, AI, or a related field
Strong programming skills, particularly in Python and machine learning frameworks (e.g., TensorFlow, PyTorch)
Hands‑on experience in AWS Cloud services, along with basic proficiency in React.js and TypeScript to support front‑end issue resolution.
Must have a good understanding of Java for backend troubleshooting.
Experience working with large language models and natural language processing techniques
Familiarity with compliance processes and regulatory environments (e.g., GDPR, HIPAA, SOX)
Excellent problem‑solving skills and attention to detail
Strong communication skills and ability to explain complex technical concepts to non-technical stakeholders

Basic Qualifications

2+ years of software development, or 2+ years of technical support experience
Experience scripting in modern programming languages
Experience troubleshooting and debugging technical systems

Preferred Qualifications

Experience troubleshooting & maintaining hardware & software RAID
Knowledge of web services, distributed systems, and web application development
Experience with REST web services, XML, JSON
Experience in troubleshooting services using AWS services (e.g., AWS Step Functions & State Machine, DynamoDB, S3, Lambda, API Gateway, CloudWatch, EC2)

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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