Support Enforcement Manager (Relocate to Cyprus)
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Scorewarrior is a game developer and publisher from Limassol, Cyprus, focused on the 4X strategy genre. Our goal is to make Total Battle the world's No.1 strategy game, and we believe that a fair, safe, and compliant gaming environment is one of the key factors to that success.
As a Support Enforcement Manager, you will be responsible for driving policy enforcement, managing Terms of Service / GDPR / DSA compliance, and coordinating with legal and support teams on complex player related cases:

Handling GDPR & DSA related requests, including data access, deletion, correction, and other compliance matters, in cooperation with the DPO’s department
Investigating reports of non-compliant player behaviour and applying fair enforcement measures
Reviewing and acting on player account restrictions, chat service limitations, and other compliance measures
Using MySQL to investigate and verify player related compliance cases
Analysing player behaviour data to identify violation patterns and recurring trends
Developing a structured response pipeline for handling recurring compliance cases
Working closely with the Support and Moderation teams to process reported violations

Things we would love to see:
Policy Enforcement & Compliance

Experience in similar fields such as online community management, trust & safety, compliance, customer support, or other user-facing industries with regulatory responsibilities
Strong knowledge of ToS enforcement, with the ability to assess severity and apply proportional actions
Familiarity with drafting structured enforcement procedures and documentation
Independent decision making ability, with confidence in applying judgment on complex or ambiguous cases

Legal & Regulatory Knowledge

A firm understanding of GDPR and DSA obligations, including data rights management
Skilled at producing legally sound and compliant communication
Excellent written communication for producing clear, compliant, and firm responses

Analytical & Technical Skills

Proficiency with MySQL for data checks and compliance case verification
Strong case analysis and decision making skills based on evidence
Ability to analyse behavioural trends and proactively draft enforcement procedures
Experience working across multiple teams, including Support, Moderation, and Legal
Strong organisational skills for maintaining case logs, and internal enforcement history

Soft Skills

Ability to adjust tone depending on violation severity and audience
Adaptability to evolving player behaviour trends and legal frameworks

Nice to Have

Awareness of gaming industry dynamics and online community environments
Knowledge of community management practices and online player dynamics
Background in risk management, trust & safety, or fraud prevention
Curiosity and openness to evolving regulations (e.g., GDPR, DSA) and their impact on digital platforms and player experience

It would help you to stand out if

You are passionate about games and have a solid understanding of how they work, allowing you to quickly adapt to in-game systems, mechanics, and player interactions

What we offer:

The best team in the world!
An excellent remuneration package, including a 13th salary
Full-coverage relocation for you and your family to Cyprus (Limassol)
A modern and sunny office space close to the sea
Private health insurance for you and your family members
A monthly school allowance for your children at pre-school and school-age
Lunch compensation
Personal development opportunities paid for by the company: professional and language courses, books, etc
Bonuses for outstanding results, years worked, getting married, and the birth of a child
Friendly monthly office parties and epic, annual offsite company birthday and Christmas parties

Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Customer Service
Industries: Computer Games
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