Supplier Quality Engineer
Location: Hai Phong, Vietnam
WiFi is the new electricity. Outside the smartphone, it’s the technology we depend on the most. The foundation for the modern home. The basement of Maslow’s pyramid. It makes our favorite experiences – Netflix, Spotify, FaceTime – come to life.
eero, an Amazon Company, is the first product to deliver a whole home WiFi experience using mesh technology to make sure you never have to worry about connectivity ever again. We believe customers deserve the best connectivity and smart home experience possible.
But at best, WiFi is like death by a thousand cuts: dead zones, painful setup, embarrassing passwords, equipment that’s a major eyesore. At worst, it’s a complete failure – usually right when you need WiFi most.
eero is fixing all of that. It’s not easy, which is why we’ve built a world‑class team and culture. We believe deeply in what we’re doing, and, more importantly, enjoy doing it together. Come join us.
The Role
The SQE is responsible for NPI and Sustaining Quality at suppliers for parts, components and sub‑assemblies throughout their lifecycles. The ideal candidate owns managing several high priority activities including production yield reviews, lead and facilitate resolutions for issues at IQC, IPQC, OBA, OQC, ORT and customer complaints, conduct regular line audits, develop and facilitate DOEs, coordinate and manage cosmetic limit samples selections, develop presentations and reports, interact and provide direction to suppliers, as well as work closely with PQEs and CMs to analyze and resolve issues between manufacturing partners and suppliers. In addition, the position will own facilitating and executing the part/component validation, performance and reliability test executions, and ensure process effectiveness and compliance between the suppliers, contract manufacturers and eero operations.
What you’ll do

Be the primary quality representative for supplier quality activities
Perform First Article Inspections (FAI) to ensure samples comply with drawings and specifications prior to production start or after any changes
Own implementation, validation and continuous monitoring of supplier’s IQC, IPQC and OQC to ensure proper process FMEA, quality control plans, SOPs, SIPs, operator/inspector training, equipment and documentation are implemented and followed
Determine strategies for continuous improvement in supplier quality and supply chain metrics
Manage supplier's corrective actions system, investigate, document and implement corrective actions and verify their effectiveness
Conduct supplier audits including new supplier selection and regular process/product audits to existing suppliers, and drive findings closures by proposing and implementing necessary CAPA
Coordinate and manage cosmetic waivers and limit sample selections and allocations for all involved stakeholders
Take lead on process capability assessment, measurement system analysis, MSOP & correlation and SPC implementations at supplier site
Initiate the review and approval for supplier PPAP
Contribute to final product release activities in accordance with established procedures, production schedules and gate exit requirements
Develop and prepare documentation, post reports, drive quality metrics and communication
Drive respective teams responsible for issues until a decision or solution is reached
Track issue and task progresses in JIRA and understand BOM components, layout and drawings with a PLM system (i.e., Arena, Agile, etc.)

Basic Qualifications

BS/MS degree in Quality/Electrical/Mechanical Engineering
5+ years working in mechanical parts (plastic injection molding/die‑casting/stamping/machining), packaging, and AC power supplies
5+ years working in all levels of quality management and lean manufacturing in mechanical, electro‑mechanical and electronic supplier manufacturing industries
Experience in managing outsourced manufacturing suppliers
Experience with industry standards (IEC, UL, ASTM, ANSI, TUV, ISO, IPC, MIL, etc.)
In‑depth understanding and implementation experiences in APQP, FMEA, SPC & Process capability, MSA, PPAP, DOE, data analysis, hypothesis testing etc.
Excellent English communication skills and interactions with suppliers and customers, both written and verbal
Excellent computer skills (including, but not limited to: Windows/Mac, Word, Excel, PowerPoint, Visio, MS Project, Internet Search Skills and Minitab/JMP)
Proactive self‑starter mentality with a willingness to learn and grow attitude
Effective presentation and project management skills
Demonstrated problem solving and root cause analysis skills
Certified ISO 9001 or IATF 16949 auditor

Preferred Qualifications

Ability & willingness to travel as required for up to 50%
Certified QMS lead auditor
Certified CQE
Certified CSSGB or CSSBB
Solid experience in SMT, DIP, FATP, FPC/FPCA and surface treatment process
Effective document/procedure writing, presentation and project management skills
Good understanding of GD&T and experience applying different measurement tools, techniques and gage/fixture design
Experience of tooling design, tooling engineer and molding process engineer will be a plus
Experience of reliability testing will be a plus

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted: September 6, 2025 (Updated 13 days ago)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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