OverviewThe Retail Business Services (RBS) group is an integral part of Amazon's online product life-cycle and supports buying operations. The team’s primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience. The successful Subject Matter Expert is a problem-solver, mentor and communicator with expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business.Key responsibilitiesDevelop strategies for continuous improvement in process and customer quality.Strengthen the existing process by ensuring identification of automation and upstream defect elimination opportunities.Drive process excellence initiatives, drive Kaizen events and work on new automation / solution building projects.Able to drill into large amounts of data and extract meaningful business metrics.Perform data analysis on trends observed and recommend solutions to the product and Business teams.Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust.Demonstrates the ability to dive deep into a problem, perform root cause and corrective actions to avoid defect reoccurrence.Establishes key reports for functional area.Able to write, well-structured and detail-oriented documents in a clear, concise and audience-specific format.The candidate is/has:Aptitude and interest for Upstream Defect Elimination.Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines.High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.About the teamThe RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.BASIC QUALIFICATIONS1+ years of program or project management experienceExperience using data to influence business decisions1+ years of interacting with customers/stake holders experienceBachelor's degreeKnowledge of MS OfficeExperience working on root cause analysis, corrective and preventive actions for solving customer problems and prevention of defectsPREFERRED QUALIFICATIONSKnowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW conceptsKnowledge of visualization tools such as Tableau, Datazen, SSRSExperience back office operations, escalation management and troubleshooting environmentsExperience working in e-commerce / retail / supply chain / financial services businessWorked in a global client facing role.Six sigma green belt certifiedISO 9001 lead auditor certifiedOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Posted: June 20, 2025 (Updated about 12 hours ago)Posted: July 31, 2025 (Updated about 14 hours ago)Posted: July 11, 2025 (Updated about 15 hours ago)Posted: May 28, 2025 (Updated about 19 hours ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
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