Student Experience Coordinator

Contract Type: Full Time Defined Term through Summer 2026 with potential to extend
Salary: 2 4 500 EUR annually proportional for the duration of the contract
Benefits: Enjoy flexible work arrangementsan appreciation for work / life bal anceandprofessionaldevelopmentopportunities
Location: Rome Italy
Reports to: ItalyPrograms Director based inRome

Position Overview
Are you a life-long learner who wants to help others grow through global experiences
Do you thrive in mission-driven environments and enjoy supporting students on their personal academic and intercultural journeys
IFSA is a US-based nonprofit organization that creates global learning environments to help students gather the critical perspectives knowledge and skills essential for future success. With innovative programming and world-class support IFSA delivers future-focused study abroad options in 19 countries and 48 cities around the globe. Our commitments to inclusive excellence intercultural agility individualized learning and enduring impact are present in every aspect of our programs.
Responsibilities

Support orientation excursions and other events as needed with a special focus on custom programs planning delivery and post-delivery follow-up.
Assist IFSA staff and faculty with planning and delivery of co- and extra-curricular activities.
Assisting in preparing and presenting pre-arrival student webinars
Coordinating program arrivals
Assisting with welfare check ins
Coordinating and supporting excursions co-curricular activities orientations and other events as needed
Assisting in preparing and implementing program budgets
Conducting appreciative advising meetings including learning plan consultations and regularly meet with students to assess their experiences and help resolve problems
Monitoring students integration and well-being through regular communication and campus visits
Supporting academic management of programmes including the course registration process
Supporting the planning and delivery of custom programmes
Contributing to emergency response and student incident management based on established protocol
Being initial point of contact for general student inquiries
Support IFSA staff and faculty ensuring completion of all program evaluations for feedback / continuous improvement planning.
student and University partner-facing communications newsletters and social media posts
Carrying out other duties assigned by Italy Programmes Director to assist with student services and program operations.
Participating in other projects as assigned that may include opportunities to contribute to other IFSA site operations via remote work; opportunities to work with Student Engagement on pre-arrival student advising; opportunities to work with Institutional Engagement to develop institutional partner relationships.

Qualifications

Work experience in sectors such as higher education tourism event planning or hospitality preferred.
Strong time management and planning skills with the ability to work independently to execute time-sensitive tasks and duties successfully.
Sufficient professional proficiency in Italian and English to carry out all of the on-site duties of the position in both languages.
Strong attention to detail in creating internal and external documents and in managing programme and administrative data
Strong digital competencies including the ability to engage with multiple systems and our database platform Salesforce
Ability to cultivate and model practices and behaviors that reflect IFSAs organizational commitments of inclusive excellence intercultural agility individualized learning and enduring impact
Proven ability to work well in a team and to engage effectively with colleagues across an organization
Ability to engage with and support students with diverse lived experiences including students of color students with mental and physical disabilities first-generation college students and LGBTQIA students
Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed
An ability to respond calmly and professionally to emergency situations
General knowledge of university system higher education and student life in Italy a plus
Experience using Salesforce Microsoft 365 applications WhatsApp Business Instagram and / or Xero preferred
Undergraduate degree preferred
The legal right to work in Italy physically reside in Rome

Physical and Work Environment

Working on a computer placing phone / video calls updating systems and documents.
Required to navigate and travel to and around IFSA site cities and for events excursions and site visits potentially outdoors in the heat or cold
Occasional travel for weekend trips isrequired
Occasional physical activities such as arranging chairs / tables in conference room settings.
Ability to attend occasional meetings outside of local business hours due to the global nature of our operation

To Apply
To apply please submit yourcover letter and CV for this position via IFSAs career page:
In your cover letter offer a compelling Why statement as to your suitability to the role using the job responsibilities and organizational commitments as a framework.
Review of applications will begin as soon as possible and the position will remain open until filled.
IFSA is an equal opportunity employer and our hiring process is inclusive of all genders and gender expressions races and ethnicities ages religions and sexualities as well as veterans and people with disabilities.
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