About the jobStore ManagerIndustry: Designer toys and collectible piecesLocation: Rome, ItalyJob type: Full time, permanent, on-siteWorking Hours: 40 hours per weekAbout POP MARTFounded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. We focus on artist development, IP operations, and evangelism in designer toys, covering the entire value chain. Our original IPs include Molly, Hirono, Skullpanda, and LABUBU. We collaborate with brands like Disney, Universal Studios, and Sanrio to create collectible art toys.With a strong presence in Europe, including the UK, France, Germany, Spain, Italy, and the Netherlands, we aim to expand further across high-potential markets.Visit our website and LinkedIn Career page for more info.What to ExpectJoin a fast-paced, multicultural team to:Gain experience across the retail lifecycleWork with international colleaguesReceive training in customer service, retail operations, and productsContribute to company growthBenefitsOur employees enjoy:Monthly POP MART toy appreciation giftsStructured bonus/commission schemesRegular team social eventsThe Role and CandidateWe seek a confident Store Manager to lead our new store in Rome. Ideal candidates have retail or luxury fashion experience, excel at team building, and delivering excellent customer service. You will oversee the store launch, from recruitment to daily operations and sales, shaping the store culture from the start.ResponsibilitiesSupport the area manager in store strategy and operationsManage all aspects of the storeImplement sales strategies to meet/exceed targetsOptimize merchandising and sales spaceManage stock levels and replenishment cyclesMaintain product and fashion knowledgeApply visual merchandising standardsEnsure customer reception aligns with guidelinesCoordinate store activities (events, launches, campaigns)Train and develop new staffPromote effective team communicationMonitor team KPIs and performanceAnalyze customer behavior KPIsAchieve department budgets and targetsFollow company procedures and policiesQualifications & ExperienceCitizenship or work permit required5-8 years in similar roles (Assistant Store Manager, Supervisor, etc.) in retail or luxury fashionKnowledge of trade KPIs, budget management, reportingAgility, problem-solving skillsResults-orientedTeam management skillsBachelor's or master's degree preferredFluent in Italian and EnglishProficiency in ExcelDesirable (Not Essential)Knowledge of CEGIDYour ApplicationIf interested, please apply with your updated CV via “Apply Now” or email us.
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