STAGE ICT SERVICE DESK ASSISTANT (POLITECNICO) (ID-99997) at AFOL Milano – Agenzia per la formazione, l'orientamento e il lavoro
Location: MILANO zona Città studi
The Department of Aerospace Engineering at Politecnico di Milano seeks an ICT Service Desk Assistant for a stage. You will work in the ICT Unit and support the front‑office Service Desk team with a variety of tasks, including:

24/7 front‑office support for department users, both on‑site and remote (Windows and Linux)
Configuring printers, Wi‑Fi, VPN, e‑mail, etc.
Basic troubleshooting and problem resolution
Support for on‑site IT audits
Advanced installation and configuration of individual workstations and computing rooms, including engineering and scientific software (Windows and Linux)
Hardware diagnostics and maintenance for PCs, notebooks and workstations
Audio/video support for departmental meeting rooms
Logistics and asset management in the IT warehouse
Office monitoring, request handling, and escalation to second‑level support

At the end of the stage you will have a solid understanding of the strategies, architectures, hardware and software of a complex organization, as well as firsthand experience with a complex network infrastructure and key enterprise protocols.
Contract type: STAGE 6 + 6 weeks
Working hours and CCNL: Full time 36 hours per week – Università
Remuneration: Stipend of €800 plus monthly tickets
Ideal profile: Diploma, good knowledge of English, and proficiency in Microsoft Office (preferred).
We welcome all applicants in line with equal opportunities for gender, diversity, and inclusion (Dlgs 198/2006, 215/2003 and 216/2003).
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