What are we looking forAre you passionate about creating exceptional customer experiences and building lasting relationships SentinelOne is expanding its world-class Customer Success team and seeking a relationship-driven professional with a technical orientation to manage our high-value Italian-speaking Enterprise Customers ($500k ACV).What will you doManage post-sales relationships with a portfolio of 5-15 of our largest customers serving as their advocate within SentinelOne.Collaborate with internal service teams and customers to establish critical goals onboarding plans and define success criteria.Drive product adoption among key customer stakeholders.Engage in tailored customer interactions including weekly meetings health checks Quarterly Business Reviews (QBRs) and roadmap discussions.Proactively identify and address obstacles to customer success and retention using our Customer Success platform and health indicators.Maintain comprehensive records of customer engagement and status within the Customer Success platform for visibility and tracking.Travel 1 to 3 times per quarter as needed.Work remotely from your home office in Italy .What skills and knowledge should you bringFull professional fluency in both Italian and English enabling you to connect seamlessly with a global customer base.Fluency in Spanish is strongly preferred but not required.A truly customer-first mindset with a passion for building meaningful trust-based relationships.Proven experience managing large-scale Enterprise accounts (20000 employees) as a Customer Success Manager.A track record of effectively managing customer expectations and consistently delivering high levels of satisfaction.Strong technical acumen able to quickly understand complex challenges and offer impactful best-practice guidance.Exceptional written and verbal communication skills tailored to a variety of audiences and cultures.A natural ability to collaborate across diverse cultural backgrounds with empathy and professionalism.Meticulous attention to detail analytical thinking and a self-starter attitude that thrives without constant oversight.Comfortable juggling multiple priorities in a fast-paced environment and adaptable to change.Bonus points for experience with Totango (or similar Customer Success tools) and Salesforce.Even better if you bring a background in cybersecurity or a solid understanding of security concepts and industry terminology.Why usAt SentinelOne our Customer Success team is at the forefront of redefining cybersecurity relationships. This international collaborative group is renowned for its innovative approach consistently setting industry benchmarks in customer engagement and satisfaction.By joining us youll be part of a team that values ingenuity embraces diverse perspectives and is committed to driving transformative outcomes for our clients. Our culture fosters autonomy continuous learning and a shared mission to protect what matters most to our customers.We also provide a range of benefits to support your success including :Restricted Stock Units (RSUs)Comprehensive private medical care accident cover and life insuranceFlexible Time Off policy to recharge when you need itChoice of a high-end MacBook or Windows laptop plus home office setup supportAn additional Volunteering Day off each year and 4 Wellness Days for self-care and mental healthGlobal gender-neutral parental leave and grandparent leave for life's important momentsAccess to a confidential Employee Assistance Program offering mental health supportFull access to LinkedIn Learning a leading platform for professional developmentFull access to Wellness Coach a mental well-being and fitness appOpportunities to connect and grow through our Company Inclusion Networks and Mentor ProgramRequired Experience :ManagerKey SkillsSAAS,Customer Service,Cloud,Healthcare,Account Management,CRM,Salesforce,Infrastructure,Client Relationships,New Customers,Territory,Trade shows,Sales Goals,Sales Process,AnalyticsEmployment Type : Full-TimeExperience : yearsVacancy : 1
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