Staff Customer Success Manager, Enterprise (Italian Speaker)Join to apply for the role at SentinelOne.About UsAt SentinelOne, we’re redefining cybersecurity by leveraging AI-powered, data-driven innovation to stay ahead of threats. We value collaboration, innovation, and a passionate approach to solving complex challenges.What are we looking for?We seek a relationship-driven professional fluent in Italian and English, with experience managing large enterprise accounts, to support our high-value Italian-speaking customers ($500k+ ACV). The role involves building strong relationships, managing customer expectations, and working with cutting-edge technology.What will you do?Manage relationships with 5-15 enterprise customers, acting as their advocate.Coordinate with internal teams for onboarding and success planning.Conduct regular meetings, health checks, and QBRs.Identify and resolve obstacles to customer success.Maintain accurate records of engagement activities.Travel 1-3 times per quarter as needed.Work remotely from Italy.Skills and knowledge requiredFluency in Italian and English; Spanish is a plus.Experience managing large enterprise accounts.Strong technical understanding and communication skills.Customer-first mindset and cultural sensitivity.Experience with Customer Success tools like Totango or Salesforce is preferred.Background in cybersecurity is a plus.Why us?Join a forward-thinking team committed to innovation and customer satisfaction, with benefits including stock options, health coverage, flexible time off, high-end equipment, wellness programs, parental leave, and professional development opportunities.SentinelOne is an Equal Opportunity Employer and participates in the E-Verify program.Employment type: Full-timeIndustry: Computer and Network Security
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