Sr. Customer Solutions Manager, ISV - France
Job ID: 3031511 | AWS EMEA SARL (France Branch) - G48
As an Amazon Web Services (AWS) Customer Solutions Manager (CSM), you will be responsible for helping guide the largest and most complex AWS customers along their multi‑year journey to the cloud. In this highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. In this role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large‑scale transformations to help guide them through their stages of AWS adoption. You will assist customers in navigating the operational, educational, and governance aspects of a successful AWS cloud journey. You will interface with AWS customers and AWS leadership, driving collaboration among the core account groups (Sales, Support, Solutions Architecture, and Professional Services), product and engineering teams, and customer teams, while planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers’ key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go‑live events are a few items owned by the CSM that are critical to the success of our customers’ cloud journey.
At AWS, you are encouraged to think big, invent, and take ownership of customer challenges. You will not only bring the best of Amazon to our customers, you will proactively help solve the customers’ challenges through new ideas, tools, and mechanisms. Successful candidates will have a strong background in delivery and change management, be detail‑oriented, possess excellent problem‑solving abilities, and be exemplary communicators at both the executive and project team levels. You will be a peer leader, can gain stakeholder buy‑in, negotiate, and lead teams. Your enterprise experience and operational excellence will inform the team’s decisions, provide valuable insights, and help drive secure and robust solutions. You will evangelize AWS services and influence customers to adopt them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day‑to‑day management of your customers’ successful adoption of AWS.
Basic Qualifications

Experience leading complex, large‑scale IT/digital/business transformation or migration programs.
Experience in a senior customer‑facing role.
Excellent written and verbal communication skills, including a demonstrated ability to effectively deliver information to the C‑suite/VP level.
Bachelor’s degree in science, technology, engineering, math, or equivalent experience.
Strong organizational and troubleshooting skills with attention to detail.
Local language (French) and English fluency required.

Preferred Qualifications

Direct experience implementing AWS/cloud services.
Robust understanding of key technology and market trends.
Deep knowledge of software development/engineering life‑cycle from conception to delivery.
PMP and/or SCRUM/Agile, SAFe certified.

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