Spanish Speaking Customer Service for Tech Company in GreeceMercier Consultancy MD is thrilled to announce an opening for Spanish Speaking Customer Service Representatives for a leading tech company in Greece. This is an excellent opportunity for individuals who are enthusiastic about technology and committed to providing outstanding customer support. In this role, you will assist clients in Spanish, addressing their inquiries and ensuring a seamless experience with our tech products and services.Key ResponsibilitiesManage customer inquiries related to tech products and services, including software and hardware support, via phone, email, and chat in SpanishProvide detailed information about product features, troubleshooting steps, and usage guidelinesAssist customers with account management, service requests, and technical issuesResolve customer complaints and concerns efficiently while maintaining a positive customer experienceDocument all customer interactions accurately in the CRM system for future referenceCollaborate with technical support teams to ensure timely and effective resolutions for customersStay informed about the latest technologies and product updates to provide informed support to customersRequirementsFluency in Spanish (both written and spoken) is essential; knowledge of English or Greek is a plusPrior experience in customer service, especially within the tech industry, is preferredExceptional communication skills and a customer-oriented approachStrong problem-solving abilities and the capacity to handle technical inquiriesAbility to multitask and manage various customer inquiries in a fast-paced environmentProficiency in using customer support software and CRM applicationsWillingness to work flexible hours, including evenings and weekends as requiredBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..
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