About The Company
At Smartness, we are building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings. We are the fastest-growing B2B SaaS in the industry, trusted by 4,000+ clients across 40+ countries, with billions of euros in bookings processed. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally.
Want to grow with us? Let's go!
About The Role
What Will You Do?
We are looking for a motivated, customer-focused individual to join our team as a multilingual Solution Specialist. In this role, you will support the Sales team during the pre‑sales phase, working closely with potential B2B customers across the DACH market. You will act as the technical and product expert during demos and discovery calls, ensuring prospects understand how our SaaS platform solves their specific business needs. You will collaborate with internal teams and act as a bridge between Sales, Product, and Customer Success to drive successful deal closure and long‑term customer value.
Main Responsibilities

Customer & sales support: support the Sales team during pre‑sales activities, including discovery calls, technical deep dives, and live product demos. Engage with hotel groups, property managers, and business stakeholders, translating their needs into clear product use cases and solutions.
Solution design & demos: prepare and deliver tailored product demonstrations aligned with each prospect’s business context. Showcase workflows, integrations, and features in a clear, consultative, and value‑driven way.
Technical qualification & issue handling: analyze technical requirements, constraints, and edge cases raised during the sales process. Coordinate with internal technical, product, or engineering teams when deeper validation or clarification is needed.
Customer education: guide prospects through product capabilities, best practices, and implementation approaches, helping them understand how Smartness fits into their operational and revenue workflows.
Documentation & enablement: contribute to pre‑sales documentation, demo environments, FAQs, and internal enablement materials. Support the continuous improvement of demo scripts, technical playbooks, and solution templates.
Customer advocacy: collect structured feedback from prospects and early‑stage customers and represent their needs internally. Work closely with Product and Customer Success to improve positioning, features, and go‑to‑market messaging.
Monitoring and reporting: track pre‑sales activities, demo outcomes, and technical objections in CRM systems. Provide insights on recurring needs, objections, or feature requests to support sales effectiveness and product evolution.
Collaboration across teams: work closely with Sales, Customer Success, Product, and Engineering to ensure alignment from pre‑sales to onboarding. Participate in internal meetings to share insights and improve cross‑team processes.
Upselling and cross‑selling support: support Sales in identifying opportunities for additional modules, features, or services. Position solutions with a consultative mindset, focusing on long‑term value rather than short‑term deals.
Stay updated: stay up to date on product developments, hospitality technology trends, and competitive landscape in the DACH market. Participate in internal training to continuously strengthen technical and commercial expertise.

What Are We Looking For?

At least 3 years of experience in a Solution Specialist, Sales Engineer, Pre‑Sales, or similar B2B‑facing role.
Ability to support and scale a structured pre‑sales function alongside Sales teams.
Excellent written and verbal communication skills in English and Italian; German is a mandatory requisition, especially for the DACH market.
Strong experience in B2B SaaS environments; exposure to hospitality or travel‑tech is a plus.
Technical expertise: solid understanding of SaaS platforms, integrations, and workflows; experience with CRM tools (e.g. HubSpot) and demo or enablement tools.
Ability to manage multi‑stakeholder conversations (Sales, Product, Technical teams, customer decision‑makers).
Good understanding of hospitality operations and B2B hotel workflows (front office, operations, revenue, distribution, guest communication).
Data analysis skills: confidence using Excel and Google Sheets; familiarity with BI tools such as Tableau or Looker is a plus.
Comfort handling technical objections, solution design, and structured problem‑solving in a pre‑sales context.
Understanding of KPIs and sales metrics relevant to pre‑sales (conversion, demo success, pipeline support).
Soft skills: strong ownership, consultative mindset, excellent communication skills, and a genuine interest in solving customer problems.

What Do We Offer?

Work in a small and top‑performing team that moves extremely fast where you are extremely important.
Work without having to deal with jerks and ego‑maniacs.
The opportunity to join one of the best travel‑tech sales teams in Europe.
A place where your talent can blossom.
An environment where mistakes are allowed – we make bold choices to achieve ambitious goals, learn from mistakes, and move forward.
A place where your voice matters – meetings provide space for new ideas and projects, regardless of your role or seniority.
Continuous growth – we challenge the status‑quo, renewing our sales processes and approaches to meet challenging goals.
We have fun while working! We are easygoing people.
Work with the best software out there to automate repetitive tasks and let you focus on customers and targets.
Remote working with frequent opportunities to meet up.
Fun and enriching experiences – unforgettable team‑building events that go beyond the usual outings.

Still not convinced? Check out our "Work With Us" page for more about our mission, values, and why we love working at Smartness: https://www.smartness.com/en/work-with-us
Before You Apply

We're highly driven and set our goals higher than most, pushing boundaries others may deem impossible.
We work much harder than most companies out there.
Every day, we step out of our comfort zones, fueling rapid growth and learning, even though it might come with its stress.
We hold ourselves and our team to the highest standards of excellence and culture.
Should we feel that this role isn't the right match for you, for the benefit of both parties, we may need to part ways.

We hope this sheds light on whether this could be your next adventure. If you believe it is, we warmly invite you to apply. Discover your full potential with us!
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industries
Software Development
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